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DRIVE
Winter
2015
PROGRAM
- Bachelor of Business Administration- BBA
SEMESTER
- 3
SUBJECT
CODE & NAME
BBA303:
QUALITY MANAGEMENT
BK
ID - B1597
CREDIT
& MARKS - 4 CREDITS & 60 MARKS
Q.1.
Define the term Quality management. What are the dimensions of quality?
Differentiate between Quality Control and Quality Assurance.( Definition of Quality management, Dimensions of quality, Difference
between Quality Control and Quality Assurance) 2,4,4
ANS:
Quality Management: Having learnt the
meaning of quality, let us now see what “quality management” is. Quality
management is defined as “management activities and functions involved
in determination of quality policy and its implementation through means
such as quality planning and quality assurance (including quality
control)”. It involves activities needed to
Q.2.
Differentiate between Mission and Vision Statements. Write a brief note on
“quality objectives” [ a) Difference between Mission and Vision Statements, b)
Quality Objectives] 5,5
ANS:
a)
Differentiate between Mission and Vision Statements: Vision defines the way
an organisation or enterprise looks into its future. Vision is a long-term
outlook that describes how the organisation would like to view itself in the
competitive world in which it operates. A vision statement outlines what the
organisation wants to be in the future
Q.3.
Explain the following:[ a) Explanation of “Kaizen”, b) Benchmarking and its
importance] 5,5
ANS:
a)
Kaizen: Kaizen is a Japanese
word meaning improvement or change for the better.
It, refers to the
beliefs or practices that focus on the continuous improvement of various
processes. The word ‘Kai’ refers to
Q.4.
What is meant by Customer Focus? Describe in brief the concept of Customer
satisfaction and Customer delight. (Meaning of Customer Focus, Concept of
Customer satisfaction and Customer delight) 4,6
ANS:
Customer Focus: Before understanding
customer focus, we need to know what focus means to organisations. Focus
means concentration of energy. When someone focuses completely on a
particular goal, that person will soon achieve that goal. Similarly
Q.5.
Write Short notes on the following: [a) Cost of Quality, b) Productivity] 5,5
ANS:
a) Cost of Quality: Traditionally, cost of
quality is defined as the expenditure incurred by the producer to
achieve a particular level of quality. It has been modified, and today
it is defined as the expenditure incurred by the producer, user, and community
to achieve a particular level of quality. It is an important concept
because managers, before making any decision
Q.6.
Define Quality Management System. Explain Quality Management Principles. (
Definition of Quality Management System, Quality management principles) 2,8
ANS:
Quality Management
System: Quality
Management Systems (QMS) provide a broad framework for organisations to
implement quality management within the organisation. The primary aim of
quality management systems is to ensure
Get fully solved assignment. Buy online from website
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or
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we will revert you within 2-3 hour or immediate
Charges rs 125/subject and rs 500/semester only.
if urgent
then call us on 08791490301, 08273413412
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