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DRIVE – Winter
2015
PROGRAM- MBA
(Sem 4), MBADS (Sem 4 / Sem 6), PGDHSMN (Sem 2)
SUBJECT CODE
& NAME- MH0059 – Quality Management in Healthcare Services
BOOK ID- B1323
CREDIT &
MARKS-4 Credits, 60 marks
Q.1:
Explain the objectives of quality in healthcare. Add a note on Maxwell’s
concept of quality.
Explanation
of objectives of quality in healthcare
Explanation
of Maxwell’s concept of quality
ANS:
Explanation
of objectives of quality in healthcare:
Objectives in healthcare can be
defined as the degree to which healthcare services increase the likelihood of
desired health outcomes.
·
Efficiency
- Healthcare
that is delivered in a manner that uses maximum resource and avoids waste. This
can be like having bed
Q.2: Differentiate
between Six sigma and Total quality management.
Mentioning 10 important differences
between six sigma and TQM
ANS:
Mentioning
10 important differences between six sigma and TQM
Six
Sigma is a relatively new concept as compared to Total Quality Management
(TQM). However, when it was conceptualized, it was not intended to be a
replacement for TQM. Both Six Sigma and TQM have
Q.3: Explain the various quality tools.
Mention the various quality tools
Explanation of the quality tools
ANS:
Mention the various
quality tools:
The seven tools are:
1.
Flowchart
2.
Cause
andEffect diagram
3.
Check
sheets
4. Pareto
Q.4:
Explain the
steps followed in implementation of QMS in healthcare organization.
Explanation of steps followed in
implementation of QMS in healthcare organization
ANS:
Explanation of steps
followed in implementation of QMS in healthcare organization:
A Quality Management System (QMS)
can be expressed as an organisational structure: procedures, processes and
resources required to implement quality management. Certification or
accreditation by an external agency is mandatory. But, for improving the
quality of its products or services an organisation can use
Q.5: Define total quality management. Discuss the
importance of TQM in healthcare.
Definition of total quality
management
Explanation of importance of TQM in
healthcare
ANS:
Definition of total
quality management:
TQM is a management philosophy
that focuses on customer satisfaction and organisation objectives for long-term
success of a healthcare organisation. TQM is based on the involvement of all
employees of an
organisation
Q.6:
Explain team processes in healthcare.
Definition
of team processes in healthcare
Explanation
of various factors of team process
Explanation
of team process techniques
ANS:
Definition
of team processes in healthcare:
Team processes in healthcare
refer to the aspects of a team dealing with leadership, communication, decision
making, and member and team learning. Each of these factors has an important
effect on the effective working of the team.
Get fully solved assignment. Buy online from website
online store
or
plz drop a mail with your sub code
we will revert you within 2-3 hour or immediate
Charges rs
125/subject and rs 700/semester only.
if urgent then call us on 08791490301, 08273413412
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