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DRIVE WINTER 2015
PROGRAM Master of Business
Administration- MBA
SEMESTER - 4
SUBJECT CODE & NAME - QM0023
UNDERSTANDING ISO 9001 2008
BK ID - B1930
CREDITS & MARKS - 4 Credits, 60
marks
Q1. Explain – The evolution of the
concept of quality. 10
Ans: Evolution of the concept of quality: The
word “Quality” is derived from the Latin word “Qualitas” meaning
“of what”. Its use can be traced as far as back to the Roman Orator and
Politician, Cicero (106 – 43 B.C.) who used it to mean grade or property.
The word has now undergone a complete transformation to encompass customer
satisfaction and delight that arises out of meeting or exceeding
Q2. Write a short note on mutually
beneficial supplier relationships. 10
Ans: Mutually beneficial supplier relationships: “An organisation and its suppliers are
interdependent and a mutually beneficial relationship enhances the ability of both to create value.”
Let us see an example to understand this principle. QR Dairy Products Ltd.
believes that it is important to maintain
Q3. Explain - Turtle Diagram and
SIPOC Diagram. 5, 5
Ans: Turtle Diagram: This is a
technique used for process analysis and documentation using a diagram that
resembles a turtle. The turtle diagram depicts all information about a process
in terms of the head, body, tail, and legs of a turtle. The head and tail of
the turtle depict the input and output respectively
Q4. What kind of work environment
should you provide to your employees as per ISO
9001:2008? 10
Ans: Work Environment : “Work environment is a set of conditions under which work is performed
that includes work conditions related to physical, social, psychological,
and environmental factors.” —ISO 9000
Family of Standard
The
clause 6.4 of the standard provides requirements with regard to work environment.
Work environment
Q5. Write a short note on
sub-clause 7.5.2 10
Ans: sub-clause 7.5.2 : The
sub-clause 7.5.2 is applicable only to those production and service
provision
processes where the output cannot be verified by subsequent monitoring or
measurement. In such cases, products cannot be easily verified and inspected
and the quality of final output depends solely on the ability and precision of
processes. Therefore, the validation of processes beco
Q6. Write a short note on
sub-clause 8.5.3 10
Ans: sub-clause 8.5.3 : The
sub-clause 8.5.3 of the standard states requirements for preventive
actions
to be taken by an organisation in order to eliminate the causes of potential
non-conformities. Preventative actions are carried out to prevent an item,
machine or equipment before the
Get fully solved assignment. Buy online from website
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