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DRIVE:
Winter 2015
PROGRAM:
MBADS (SEM 4/SEM 6) MBAFLEX/ MBA (SEM 4) PGDOMN (SEM 2)
SUBJECT
CODE & NAME: OM 0016 – QUALITY MANAGEMENT (4 CREDITS)
BK
ID: B2009
MARKS:
60
Qus:1
Explain the elements of ISO 9000.
- List
and describe any 10 elements of ISO 9000.
Answer:
List
and describe any 10 elements of ISO 9000:
- Management
Qus:2
Explain the forces of change that affect organizations.
- List
and describe the forces of change that affect organizations.
Answer:
List
and describe the forces of change that affect organizations:
- External
forces of change: These forces from outside the
organisation stimulate the need for change in an
Qus:3
What are the dimensions of service quality?
- List
and explain the dimensions of service quality
Answer:
List
and explain the dimensions of service quality:
There are five
dimensions of service quality, as shown in Fig. below:
Q.4:
What are the major differences between Total Quality Management (TQM) and Six
Sigma?
Explain
the steps involved in identifying customer requirements for product
development.
- List
any 5 major differences between Total Quality Management (TQM) and Six
Sigma
- Describe
the 5 step process involved in identifying customer requirements for
product development.
Answer:
List
any 5 major differences between Total Quality Management (TQM) and Six Sigma:
Qus:5 What is Poka-Yoke? Explain
its different levels.
- Describe
the term “ Poka- yoke”
- List
the main principles of Poka Poke
- List
the characteristics of Poka Yoke
- List
and describe levels of PokaYoke
Answer:
Describe the term “
Poka- yoke”:
The
term Poka Yoke is a combination of two Japanese words “poka” meaning unintended
mistake and “Yoke”
Q.6: Explain the concept of
Knowledge Support System (KSS). Explain its types.
- Define
KSS
- What
are the components of KSS
- What
criteria should be met for the for the successful implementation of KSS
- What
is the scope of KSS
- Describe
the two types of KSS
Answer:
Define KSS:
Get fully solved assignment. Buy online from website
online store
or
plz drop a mail with your sub code
we will revert you within 2-3 hour or immediate
Charges rs
125/subject and rs 700/semester only.
if urgent then call us on 08791490301, 08273413412
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