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DRIVE winter 2015
PROGRAM Master of
Business Administration- MBA
SEMESTER 4
SUBJECT CODE &
NAME QM0026-Quality concepts, Tasks and Development Methods.
BK ID - B1933
CREDIT & MARKS
- 4 Credits, 60 marks
Q1. Discuss the
Plan-Do-Check-Act (PDCA) cycle to improve the quality of Organization’
products, services and business processes. (definition of PDCA cycle,
Explanation of PDCA cycle) 10
Answer:
PDCA Cycle: Plan-Do-Check-Act (PDCA) cycle is
a four step/phase/stage process used by organisations for improving the quality
of its products, services, and business processes. Its four stages, as the name
suggests, are Plan, Do, Check, and Act. This concept was originally pioneered
by Walter Shewhart and thus, often referred as the
Q2. Quality is an
important aspect in any manufacturing organization. It is important to have a
standard quality plan to define the procedures specific to their products.
There are many phases involved in planning the quality in manufacturing
concern. Discuss those phases of Quality planning in manufacturing
organizations. (Explanation of quality planning, Phases of quality planning) 2,
8
Answer:
Quality Planning in Manufacturing
Organisations: For
managing quality in a manufacturing organisation, it is important to have a
standard quality plan in place. This plan demonstrates the procedures carried
out by organisations to comply with the quality requirements applied to
the production of their products. While a
Q3. Describe the
characteristics and any ten tools of Lean production System. 10
Answer:
Characteristics: the
following key characteristics:
·
It
is an integrated single-piece work flow, which is continuous in nature.
·
It entails a close integration of the entire
value chain (from raw material to finished product through partnership-based
relations with suppliers and distributors).
·
JIT
Q4. Explain the
Project planning and Controlling techniques such as Critical Path Method (CPM)
and Programme Evaluation and Review technique (PERT) with diagram. 10
Answer:
Critical Path Method (CPM): The Critical Path Method (CPM)
was developed independently by the Du Pont Company in the US in 1956-57
to address scheduling issues in industrial organisations. CPM is
primarily concerned with the balance or the trade-off between cost and
time. The technique has been mostly applied to projects employing a stable
technology, which are relatively risk free. The CPM is used to determine
Q5. Write short
notes on below mentioned terms: 5, 5
a. Supplier
Certification
b. Supplier Rating
Answer:
a. Supplier Certification: Supplier
or vendor certification is an important component of a Total Quality Management
(TQM) system. Supplier certification assures that a supplier's product is
produced, packaged, and shipped, under a controlled process that affirms to
pre-defined quality criteria and results in consistent conformance to the
customer requirements. Supplier certification helps in maintaining the quality
of
Q6.
Toyota Production system (TPS) has helped Toyota to remain competitive since
the middle of the 20th century. Toyota has continued to be profitable, even
amid multiple type of crisis. The company emerged from deficit in 1951 because
of TPS. Explain the framework of Toyota production system in detail. (Definition
of TPS, Framework of TPS) 2, 8
Answer:
Toyota Production System: A heavy equipment manufacturer
was experiencing quality and supply issues with some Italian suppliers.
The assembly plants were facing the problems of daily disturbances in
work flow, reworks, and customer warranty claims. The increasing
competition was pressurising the
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