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DRIVE Fall 2016
PROGRAM Master of
Business Administration- MBA
SEMESTER Semester 3
SUBJECT CODE & NAME QM0022: TQM
TOOLS AND TECHNIQUES
1
Explain the various steps involved in TQM implementation.
The steps
involved in TQM implementation.
Answer: Implementation of TQM
1. Gaining Top Management’s Commitment:
TQM requires the involvement of the top management of an organisation.
Therefore, the implementation of TQM requires approval from the top management.
This is because the top management deploys resources, establishes quality
improvement goals, and sets the vision for the organisation.
2. Assessing
Q2.
What do you mean by 5S principles? What are the benefits of the Japanese 5S
principles?
5S
principles
Benefits
Answer:
Quality
Circles are basically formal or informal groups of 8 to 10 employees formed in
an organisation which implement, monitor, and control quality improvement
programs in the
3
Define - Six Sigma Methodology and elaborate the Key Roles in Six Sigma
Six Sigma
Methodology
Key Roles in Six
Sigma
Answer: In
simple words, Six Sigma refers to a quality improvement methodology that relies
on collection and
4
Explain - Inputs and Outputs of FMEA
Inputs and
Outputs of FMEA
Answer: Inputs and Outputs of FMEA
FMEA inputs
refer to various tests, processes, mechanisms and knowledge used in identifying
and analysing various failure modes. These inputs are brainstorming, process
map (defining the activities and sub-processes in a process), procedures,
knowledge and past experience. The inputs are basically the requirements of
FMEA. For example, if we want to analys various failure modes and their effects
on a jet engine, we need to do a lot of brain storming, analyse historical
data, compare similar engines, and experiment in a controlled environment. All
these elements are the inputs of FMEA. The result of the analysis is called
FMEA output.
5
Explain - Process of Benchmarking with examples
Diagram
Explanation
Answer: Process of Benchmarking
1.
Recognising
problematic areas: As a first step, this postulates that
before making a comparison with target company(s), it is advisable to first
know the different functions and processes of the initiating company. The
initiating company should have in-depth knowledge of the various
6 Explain
the Principles of Poka Yoke. Also explain the steps of Poka Yoke
Implementation.
Principles
of Poka Yoke
Steps
of Poka Yoke Implementation
Ans The Poka Yoke
techniques are based on a number of central concepts or principles. Following
are the main principles of Poka Yoke:
Making quality an in-built habit into the production process. This helps in improving
quality at minimum cost and effort.
Eliminating all
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