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DRIVE - Fall 2014
PROGRAM- MBA (Sem 4), MBADS (Sem 4 / Sem 6), PGDHSMN (Sem 2)
SUBJECT CODE & NAME- MH0059 – Quality Management in
Healthcare Services
BOOK ID- B1323
CREDIT & MARKS-4 Credits, 60 marks
Q1.
Discuss the application of quality concepts and philosophies to the healthcare
industry.
(Explanation
of the application of quality, concepts and philosophies to the healthcare
industry)
ANS:
Application of quality
Improving quality is a challenge
for healthcare organizations as most of them have failed to provide quality of
services delivered to patients. The definitions of quality concepts are not
sufficient to accomplish continuous improvement in healthcare organizations.
Application of quality concepts in healthcare organizations consists of the degree
to which healthcare service for individuals and population has met the
following:
Q2.
Explain the six sigma concept.
(Explanation
of the six sigma concept with DMAIC principle of problem solving)
ANS:
Six sigma concept with DMAIC principle of problem solving
The Six Sigma methodology adopts
the DMAIC (Define, Measure, Analyse, Improve and Control) principle of problem
solving. The DMAIC methodology renders a structure for logic progression
through a problem solving activity.
Six Sigma DMAIC is one my most successful Problem Solving
Methods that I use in a business or project context . Basic DMAIC is a problem
solving process involving 5 steps summarised as: Define, Measure, Analyse,
Improve and Control
Q.3:
Explain the various quality tools.
Mention the
various quality tools
Explanation of the
quality tools
ANS:
Mention
the various quality tools:
The seven tools are:
Q.4: Explain the steps
followed in implementation of QMS in healthcare organization.
Explanation of
steps followed in implementation of QMS in healthcare organization
ANS:
Explanation
of steps followed in implementation of QMS in healthcare organization:
A Quality Management System (QMS)
can be expressed as an organisational structure: procedures, processes and
resources required to implement quality management. Certification or
accreditation by an external agency is mandatory. But, for improving the
quality of its products or services an organisation can use certification or
accreditation for business needs. The process of Quality Management Program
involves the following steps:
Q.5: Define total
quality management. Discuss the importance of TQM in healthcare.
Definition of
total quality management
Explanation of
importance of TQM in healthcare
ANS:
Definition
of total quality management:
TQM is a management philosophy
that focuses on customer satisfaction and organisation objectives for long-term
success of a healthcare organisation. TQM is based on the involvement of all
employees of an
Q6.
Discuss the benefits of quality management in clinical services.
(Explanation
of all the key benefits of quality management in clinical services)
Ans.
Key
benefits of quality management in clinical services
There are many reasons to
implement an ISO based quality management system. There are both internal and
external benefits of quality management in clinical services. They are:
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