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DRIVE
Fall
2014
PROGRAM
- Bachelor of Business Administration- BBA
SEMESTER
- 3
SUBJECT
CODE & NAME
BBA303:
QUALITY MANAGEMENT
BK
ID - B1597
CREDIT
& MARKS - 4 CREDITS & 60 MARKS
Q.1:
What is meant by ‘Quality’? What are the dimensions of quality? What is meant
by quality assurance?
Definition
of Quality
Dimensions
of quality
Meaning
of quality assurance
ANS:
Definition
of Quality:
Quality is significant
to any business. But it is hard to define because there are various
perspectives of Quality as shown in the figure below. These perspectives are based
on (i) product, (ii) value, (iii) manufacturing, and (iv) user.
Q.2.
Explain the following:[ a) Explanation of “Kaizen”, b) Benchmarking and its
importance] 5,5
ANS:
a)
Kaizen: Kaizen is a Japanese
word meaning improvement or change for the better.
It, refers to the
beliefs or practices that focus on the continuous improvement of various
processes. The word ‘Kai’ refers to change, and the word ‘Zen’ means good.
Kaizen, also sometimes referred to as continuous improvement process, is
defined as a guiding principle that introduces small and minute changes in an
operating
Q.3
(a) Describe the contribution of Edwards Deming to Quality management.
(b)
Differentiate between Mission and Vision Statements.
[a)
Contribution of Edwards Deming to Quality management
b)
Difference between Mission and Vision Statements] 5, 5
Answer:
Contribution
of Edwards Deming to Quality management: Contribution of Deming to
quality management
Some of the major
contributions of Dr. Deming to quality management.
Deming
Cycle
Perhaps Deming’s most
well-known contribution to quality management was the Deming cycle. The Deming
cycle views quality as a product of four related processes: Plan – Do – Check –
Act (PDCA) cycle.
Q.4.
What is meant by Customer Focus? Describe in brief the concept of Customer
satisfaction and Customer delight. (Meaning of Customer Focus, Concept of
Customer satisfaction and Customer delight) 4,6
ANS:
Customer Focus: Before understanding
customer focus, we need to know what focus means to organisations. Focus
means concentration of energy. When someone focuses completely on a particular
goal, that person will soon achieve that goal. Similarly, for
organisations too, focus provides the capability to bring together their
divergent energies by concentrating them towards the singleminded achievement
of desired goals. Thus, focus
Q.5.
Write Short notes on the following: [a) Cost of Quality, b) Productivity] 5,5
ANS:
a)
Cost of Quality: Traditionally, cost of
quality is defined as the expenditure incurred by the producer to
achieve a particular level of quality. It has been modified, and today
it is defined as the expenditure incurred by the producer, user, and community
to achieve a particular level of quality. It is an important concept
because managers, before making any decision related to quality, m
Q.6.
Define Quality Management System. Explain Quality Management Principles. (
Definition of Quality Management System, Quality management principles) 2,8
ANS:
Quality Management
System: Quality
Management Systems (QMS) provide a broad framework for organisations to
implement quality management within the organisation. The primary aim of
quality management systems is to ensure quality within an organisation
in the most efficient and cost effective manner.
Get fully solved assignment, plz drop a mail with
your sub code
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Charges rs 125/subject and rs 700/semester only.
if urgent
then call us on 08791490301, 08273413412
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