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DRIVE-
Fall 2014
PROGRAM-Bachelor
of Business Administration- BBA
SEMESTER-1
SUBJECT
CODE & NAME-BBA102: ORGANIZATIONAL BEHAVIOUR
BK
ID-B1498
CREDIT
& MARKS-4 CREDITS & 60 MARKS
Note
– Answer all questions. Kindly note that answers for 10 marks questions should
be approximately of 400 words. Each question is followed by evaluation scheme.
Q1.
Define the term ‘Organisational Behaviour”. Explain the importance of Organizational
Behaviour.
(Definition
of Organizational Behaviour, Importance of Organizational Behaviour) 2, 8
Answer.
Organizational
Behaviour
Organizational Behavior (OB) is
the study and application of knowledge about how people, individually and
groups behave as individuals as well as in groups in the organizations. Its
main purpose is to build better relationships by achieving individual
objectives, group objectives, and organizational objectives and at last, social
objectives.
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Q2.
Explain the following:
a)
Span of Control
b)
Centralisation and Decentralisation
(Span
of Control, Centralisation and Decentralisation) 5, 5
Answer.
a) Span of Control
It is the extent to which a
superior is able to supervise maximum number of subordinates efficiently and effectively.
This is also known as the span of management/supervision. Span of control
refers to the maximum number of employees that can be supervised efficiently
and effectively by a senior.
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Q3. Define the term ‘Learning’. Explain any three
theories of learning.
(Definition
of ‘learning’, Explanation of any three theories of learning)3, 7
Answer.
Definition
of ‘learning’
Learning
is defined as a relatively permanent change in behaviour (Akin 1987). In
the context of organisation, one of the managerial challenges is to instill
productive work behaviours in his employees. Learning is also defined as the
process of acquiring, assimilating, and internalizing cognitive,
motor, or behavioural inputs for their effective and varied use when required,
leading to an enhanced capability for further selfmonitored learning
.
Q4.
Define the term motivation. Explain Maslow’s need Hierarchy theory.
(Definition
of motivation, Maslow’s hierarchy theory) 3, 7
Answer.
Definition
of motivation
Motivation is the set of forces
that causes people to behave in certain ways. We can say that
Performance = f( ability x
motivation).
Q5.
What is meant by conflict? Describe the Sources of Conflict?
(Meaning of conflict, Description of sources
of conflict)2, 8
Answer.
Meaning
of conflict
Conflict
can be defined as a process in which one party perceives that another party has
negatively affected, or is about to negatively affect, some thing that the first
party cares about. Conflict can be within an individual, between two
individuals, within a team or group of individuals or between two or more
groups / teams within an organization. In an organization conflict can arise
due to various factors. It can be due to the conflict of aims.
Q6.
Write short notes on the following:
a)
Organization Culture
b)
Conflict management
(Organisational
Culture, Conflict management) 5, 5
Answer.
a)
Organization Culture
Organization culture is the set
of shared values and norms that controls organizational member’s interactions
with each other and with people outside the organization. It is referred to as
the common perception held by the members towards their organization.
Organization culture is a system where values, norms and principles are shared
largely by all people. Values are the beliefs that guide our
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