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DRIVE-fall
2014
PROGRAM-MBADS
(SEM 4/SEM 6) MBAFLEX/ MBAN2 (SEM 4) PGDHRMN (SEM 2)
SUBJECT
CODE & NAME MU0018 – Change Management
BK ID-B1807
CREDIT
& MARKS-4 Credits, 60 marks
Q.1. Describe Kotter’s Eight Step Change Model.
ANS:
Kotter’s Eight Step Change Model
In Leading Change,
John Kotter (1996) describes the eight step process to create lasting
transformations. He states, “Useful change tends to be associated with a
multistep process that creates power and motivation sufficient to overwhelm all
the sources of inertia” The Eight stage process can be explained as follows:
Q2. Explain
the various steps at which control takes place in a Change Management Process
(Explaining
the steps at which control takes place with regard to Change Management)
Answer.
Steps
at which control takes place with regard to Change Management
In the change
management process, controlling takes place at various steps, which are as
follows:
Step l: Preparation
for change
As a first step, in
the preparation stage, the change manager has to focus on the following aspects
a)
The
required change has to be identified
b)
Determination
of the major concerns and issues needs to be determined
c)
The
obstacles or hurdles to be identified
d)
Calculating
the involvement of risk and determination of the cost of change
e)
Understanding
the reasons for resisting the change
(a)
A
suitable method to be devised recognizing the requirement for change and
identification of the present position
Q3.What
do you mean by Organizational Effectiveness? Explain the approaches involved in
achieving Organizational Effectiveness
(Definition
of Organizational Effectiveness, Explain the approaches to achieve
Organizational effectiveness)
Answer.
Organizational
Effectiveness
Organizational
effectiveness is the concept of how effective an organization is in achieving
the outcomes the organization intends to produce. The idea of organizational
effectiveness is especially important for non-profit organizations as most
people who donate money to nonprofit organizations and charities are interested
in knowing whether the organization is effective in accomplishing its goals. Organizational
effectiveness has been defined as the degree of goal achievement. The
determination of an organization’s goal(s) is crucial in evaluating
effectiveness of an organization. The first step in the determination of goals
is to distinguish between official and operative goals.
Q4.
Define organizational Culture. Describe briefly about the types of
organizational Culture
(Definition
of Culture, Explaining the various types of organizational culture) 2, 8
Answer.
Culture
The word ‘culture’ has
been derived metaphorically from the idea of ‘cultivation’, the process of
tilling and developing land. When we talk about culture, we are typically
referring to the pattern of development reflected in a society’s system of
knowledge, ideology, values, laws, social norms and day-to-day rituals. Organizational
culture is said to be a blend of innovation and the ability to take risks,
attention to detail, outcome orientation, people orientation, team orientation,
aggressiveness and stability.
Q.5.
Explain the
Behavioural Approach to Individual Change. (Explanation of the
Behavioural Approach) 10
ANS:
The Behavioural Approach to Individual Change
The behavioural
approach: This
mainly concentrates on the diagnosing of the surface level cultures that is
the behaviours of the individuals which is responsible for managing the relationships
in the organisation. This is highly important for implementing the new
strategies. This will compare whether the behaviours are suitable for
implementing the new strategies. It helps the managers, whether the
culture itself should be changed or the strategies have to be changed.
The competing values
approach: This
focuses on how to solve the values that are in confusion. This approach
has given two value pairs, which helps to understand the organisation
culture. The two value pairs are:
·
Internal
focus and integration versus external focus and differentiation.
·
Flexibility
and discretion versus stability and control.
Q6.
Write a brief note on the following:
a)Kurt
Lewin’s Model of change
b)Burke-Litwin
Model of organizational performance and change
(Explaining
the concept of Kurt Lewin’s model, Explaining the concept of Burke-Litwin model)
5, 5
Answer.
a)Kurt
Lewin’s Model of change
In order to ensure
that change is permanent, Kurt Lewin described the three phases of the change
process which can enable the organization to move from the current state to the
desired state—Unfreezing, Changing, and Refreezing. The diagrammat
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