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DRIVE
FALL 2014
PROGRAMMBADS
(SEM 4/SEM 6) MBAFLEX/ MBAN2 (SEM 4) PGDHRMN (SEM 2)
SUBJECT
CODE & NAME-MU0016 – Performance Management and Appraisal
BK ID-B1868
CREDIT
& MARKS-4 Credits, 60 marks
Q.1. Discuss the principles and dimensions of
Performance Management (Explaining the
principles of Performance Management, Explaining the dimensions of Performance
Management) 5,5
ANS:
Principles of
Performance Management
Every organisation has
its own principles for performance management. Let us now discuss some
key principles of performance management that are common to all
organisations.
·
It translates corporate goals into individual, team,
department and divisional goals.
·
It helps to clarify corporate goals.
Q2 What
are the key contents of a Performance Agreement? Explain
(Explaining
the key contents of a Performance Agreement)10
Answer.
Key
contents of a Performance Agreement
Performance agreement
defines the following aspects of performance expectations:
1. Role
requirements: Every job is intended to fulfil a role. These are defined as
key-result areas (KRAs) of the role. A role holder, i.e. the employee, in the
organisation is expected to accomplish the KRAs. Achieving those KRAs require
some competencies. Therefore, the role profile should define not only the
achievements but also the competencies required to achieve the KRAs. This
includes the behaviour, i.e., actual actions that fulfil the role. During PM planning,
the existing role profile is reviewed and changes are made if necessary.
Q3 Assume
that you have joined as an HR in an organization. The first task assigned to
you is to conduct the Performance Appraisal Process. What according to you is
its purpose? Describe the entire Performance Appraisal process.
(Explain
any three purpose of Performance Appraisal, Explain the Performance Appraisal
Process) 3, 7
Answer.
Purpose
of Performance Appraisal
Performance appraisals
are essential for the effective management and evaluation of staff. Appraisals
help develop individuals, improve organisational performance, and feed into
business planning. Formal performance appraisals are generally conducted
annually for all staff in the organisation. Each employee is appraised by
his/her line manager. Performance appraisal is a method of evaluating the job
performance of an employee. It is an ongoing process of obtaining, researching,
analyzing and recording information about the worth of an employee..
Q.4.
Discuss the
skills that a line manager require for effective Performance Management. (Listing
the skills, Explaining the skill) 1,9
ANS:
Skills that a line manager require for effective Performance Management
Whether you are
managing a team or a process, this practical, line manager or supervisor
training programme will give you grounding in the essential skills and
behaviours required to be able to communicate, motivate, build trust and lead
with confidence and authority. Employee
performance includes: Planning work and setting expectations. Continually
monitoring performance. Developing the capacity to perform. Periodically rating
performance in a summary fashion, and Rewarding good performance.
Q5
Define the term ‘Ethics’. Discuss the key factors involved in ensuring Ethics
in Performance Management(PM)
(Definition
of Ethics, Explaining the key factors to ensure Ethics in PM) 2, 8
Answer.
Ethics
The word 'ethics'
comes from the Greek word 'ethikos'. It refers to one's moral character and the
way in which society expects people to behave in accordance with accepted
principles. Most philosophers conclude that ethical failure occurs because of
lack of character or, in other words, virtuous people will live ethically.
Therefore, we need to think about the desired virtues and how one can develop
those virtues, PM being a case where such ethics need emphasis. Ethics in
organisation is about good behaviour in various organisational aspects which
include its dealings with external agencies including customers and internal
agencies including employees.
Q6 Write
short notes on the following:
a)MBO
b)Behaviorally
Anchored Rating Scales Method (BARS)
(Explaining
the meaning and steps in MBO, Explaining the concept and process of BARS) 5,5
Answer.
a)
MBO
This method involves
setting particular calculable goals with each employee and then respectively
discussing his/her progress towards these goals. The term MBO refers to an
inclusive organisation-wide goal setting and appraisal programme that consists
of six main steps
1. Set the
organisation’s goals: Create organisation-wide plan for the next year and
set goals.
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