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Fall 2015
PROGRAM
MBADS (SEM 3/SEM 5)
MBAFLEX/ MBA (SEM
3)
PGDOMN (SEM 1)
SEMESTER - III
SUBJECT CODE &
NAME
OM0010 &
OPERATIONS MANAGEMENT
BK ID - B1934
CREDITS AND MARKS -
4 CREDITS AND 60 MARKS
Q1. Explain any
FIVE techniques of operations research. (Describe any FIVE techniques of
operations research, with examples, Interpret which is the most effective
technique) 7.5, 2.5
Answer: Operations Research Techniques: In the previous sections, you have
studied that operations research is used for the optimum utilisation of
resources for maximising the profit of an organisation. For this,
several tools and techniques have been developed in the field of
operations research. These tools and techniques help operations research
specialists to better understand the nature of problems and solve them.
The techniques discussed
Q2. Write short
notes on: 10(2.5 marks each)
·
Elements of operations management
·
Types of operations strategy
·
Consumer Pricing Expectations
Range (CPER)
·
SERVQUAL
Answer:
Elements of operations management: You can manage your business
operations effectively, only when you are aware of its elements. These
are the key elements on which the success or failure of operations
management depends. These key elements are as follows:
Supply:
Q3. Discuss the
importance of service processes. What are steps in engineering service
processes? (Examine how service processes aid an organization in to meeting
customer expectations, Summarize the importance of service processes, List the
FOUR steps engineering service processes, Describe each step in brief) 4, 1, 1,
4
Answer:
Meaning and Importance of Service
Processes: Services
include people, technology and processes required to achieve customer
satisfaction. Service processes include all those activities that are designed
to provide services as per customer satisfaction. Managing service
processes is a complex and difficult task. This is due to the fact that service-oriented
business deals with intangibles and being intangible, it is
Q4. Write short
notes on: 10(2.5 marks each)
·
Least Cost
Method (LCM)
·
Objectives of
inventory management
·
Limitations of
replacement models
·
Factors
influencing decision making
Answer:
Least Cost Method (LCM): This is one of the most efficient
methods as it determines the optimal solution quickly and requires less
calculation. This is used to calculate the basic feasible solution of a
transportation problem by considering the lowest cost in the matrix. The steps
that are required to be adopted while
Q5.
What is meant by multiple goal programming? Give the steps for solving a goal
programming problem using the graphical method of goal programming. (Describe
of multiple goal programming, Discuss the two types goal programming with
multiple goals, List the steps of solving a goal programming problem using the
method of goal programming.) 2, 3, 5
Answer:
Goal Programming with Multiple Goals: it is inferred that when
it comes to the concept of multiple goal programming, the organisation
simultaneously wants to pursue multiple goals. The goal set by a
decision-maker may be one sided or two sided. In case of lower limit onesided
goal, a lower limit is set, which the
Q6.
Write short notes on: 10(2.5 marks each)
·
Convex nature of
the objective function
·
Applications of
queuing model
·
Various
performance measures of sequencing
·
Applications of
Markov analysis
Answer:
Convex nature of the objective
function: A
convex optimisation problem refers to a
Get fully solved assignment. Buy online from website
online store
or
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we will revert you within 2-3 hour or immediate
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125/subject and rs 700/semester only.
if urgent then call us on 08791490301, 08273413412
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