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Fall 2015
Program
MBA
Semester
3
Subject
code & name QM0022: TQM TOOLS AND TECHNIQUES
Qus:1
List the seven basic quality control tools. Describe any three of them.
·
Listing
the seven basic quality control tools
·
Description
of any three quality control tools
Answer:
Listing
the seven basic quality control tools:
There are seven
basic quality control tools which help organisations in controlling quality and
minimising defects.
The seven basic
Q2.
Define Benchmarking. Explain the types of benchmarking. (Definition of
Benchmarking, Explanation of the types of benchmarking ) 2, 8
Answer: Definition of
Benchmarking: “It may not be possible to replicate what
they are doing, but the idea is learn from those who are doing better than you.” -- Robert
Camp, Xerox
Q3.
Explain the following: 5, 5
(a)
Continuous Improvement Process
(b)
Poka Yoke
Answer: Continuous
Improvement Process: In
order to comprehend the meaning of ‘continuous improvement process’, let
us study the meaning of the three terms ‘continuous’, ‘
Qus:4
Define ‘Six Sigma Methodology’. What are the key roles in Six Sigma
methodology? Explain DMAIC methodology of Six Sigma.
·
Definition
of Six Sigma methodology
·
Explanation
of key roles of six sigma
·
Explanation
of DMAIC methodology
Answer:
Definition
of Six Sigma methodology:
Six Sigma refers to a quality improvement
methodology that relies on collection and analysis of data, implementation of
organisational changes based on the analysis, and establishments of targets and
Qus:5
What is ‘FMEA’? Explain the concept of ‘Risk Priority Number’.
·
Meaning
of FMEA
·
Concept
of ‘Risk Priority Number’.
Answer:
Meaning
of FMEA:
The
Failure Modes and Effects Analysis (FMEA) is one such technique which helps
organisations in determining various possible modes or ways in which a product
or service or system or process can fail. In
Qus:6
Write short notes on the following:
(a)
Design of Experiments
(b)
Just – In – Time (JIT)
Answer:
(a)
Short notes on Design of Experiments:
DOE as a
technique deals with discovering the relationship between the process inputs
and outputs. In simpler words, DOE is a systematic approach of evaluating the
production processes of organisations to
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