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DRIVE
FALL
2016
PROGRAM
BACHELOR
OF BUSINESS ADMINISTRATION (BBA)
SEMESTER
III
SUBJECT
CODE & NAME
BBA303
- QUALITY MANAGEMENT
1 Define the term
Quality. Explain various dimensions of quality.
Quality
Dimensions
of Quality
Answer: We will try
to categorise and focus on five distinct ways of looking at quality
definitions.
1. Customer-based
“Quality consists
of the capacity to satisfy wants.”
2. Manufacturing
2 Differentiate between
Mission and Vision Statements. Write a brief note on “quality objectives”
a)
Difference between Mission and Vision Statements
b)
Quality Objectives
Answer: a) Vision
defines the way an organisation or enterprise looks into its future. Vision is
a long-term outlook that describes how the organisation would like to view
itself in the competitive world in which it operates. A vision statement
outlines what the
3 Describe - seven
phases of the problem solving method for improvement.
Seven
phases of the problem solving method for improvement.
Answer: Seven phases of the problem solving
method for improvement
Phase 1: Identify
the opportunity
The
4 Define Quality
Management System. Explain Quality Management Principles.
Quality
Management System.
Quality
Management Principles
Answer: QMS in the
simplest of terms is defined as:
“The
Quality Management System is the process of management of the system of an
5 Write short notes on:
a) Recognition and rewards b) Suggestion systems
Answer: a)
Recognition and Rewards are two effective tools in the hands of managers to
motivate employees and encouraging them to maintain and improve their
performance in an organisation. Recognition refers to the acknowledgement by
the management for the achievements and positive contributions made by the
employee or the team
6 Write short note on:
a.) Reason for Benchmarking b.) Types of Benchmarking
Answer: a) Following are some of the reasons why
organisations need to benchmark themselves:
a)
It is a technique to achieve business and competitive objectives by reducing
weaknesses and developing strengths.
b)
Benchmarking calls
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