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DRIVE
SUMMER
2015
PROGRAM
- Bachelor of Business Administration- BBA
SEMESTER
- 3
SUBJECT
CODE & NAME
BBA303:
QUALITY MANAGEMENT
BK
ID - B1597
CREDIT
& MARKS - 4 CREDITS & 60 MARKS
Q.1.
Define the term Quality management. What are the dimensions of quality?
Differentiate between Quality Control and Quality Assurance.( Definition of Quality management, Dimensions of quality, Difference
between Quality Control and Quality Assurance) 2,4,4
ANS:
Quality Management: Having learnt the
meaning of quality, let us now see what “quality management” is. Quality
management is defined as “management activities and functions involved
in determination of quality policy and its implementation through means
such as quality planning and quality assurance (including quality
control)”. It involves
Q.2.
Differentiate between Mission and Vision Statements. Write a brief note on
“quality objectives” [ a) Difference between Mission and Vision Statements, b)
Quality Objectives] 5,5
ANS:
a) Differentiate
between Mission and Vision Statements: Vision defines the way an
organisation or enterprise looks into its future. Vision is a long-term outlook
that describes how the organisation would like to view itself in the
competitive world in which it operates. A vision statement outlines what the organisation
wants to be in the future. It is a major source of inspiration for the
organisation. Mission defines the fundamental purpose of an
Q.3.
Explain the following:[ a) Explanation of “Kaizen”, b) Benchmarking and its
importance] 5,5
ANS:
a)
Kaizen: Kaizen is a Japanese
word meaning improvement or change for the better.
It, refers to the
beliefs or practices that focus on the continuous improvement of various
processes. The word ‘Kai’ refers to change, and the word ‘Zen’ means good.
Kaizen, also sometimes referred to as continuous improvement process, is
Q.4.
What is meant by Customer Focus? Describe in brief the concept of Customer
satisfaction and Customer delight. (Meaning of Customer Focus, Concept of
Customer satisfaction and Customer delight) 4,6
ANS:
Customer Focus: Before understanding
customer focus, we need to know what focus means to organisations. Focus
means concentration of energy. When someone focuses completely on a
particular goal, that person will soon achieve that goal. Similarly, for
organisations too, focus provides the capability to bring together their
Q.5.
Write Short notes on the following: [a) Cost of Quality, b) Productivity] 5,5
ANS:
a) Cost of Quality: Traditionally, cost of
quality is defined as the expenditure incurred by the producer to
achieve a particular level of quality. It has been modified, and today
it is defined as the expenditure incurred by the producer, user, and community
to achieve a particular level of quality. It is an important concept
because managers, before
Q.6.
Define Quality Management System. Explain Quality Management Principles. (
Definition of Quality Management System, Quality management principles) 2,8
ANS:
Quality Management
System: Quality
Management Systems (QMS) provide a broad framework for organisations to
implement quality management within the organisation. The primary aim of
quality management systems is to ensure quality within an organisation
in the most efficient and cost effective manner.
QMS in the
Get fully solved assignment. Buy online from website
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we will revert you within 2-3 hour or immediate
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if urgent then call us on 08791490301, 08273413412
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