Monday 20 July 2015

bba303 smu bba summer 2015 IIIrd sem assignment

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DRIVE
SUMMER 2015
PROGRAM - Bachelor of Business Administration- BBA
SEMESTER - 3
SUBJECT CODE & NAME
BBA303: QUALITY MANAGEMENT
BK ID - B1597
CREDIT & MARKS - 4 CREDITS & 60 MARKS

Q.1. Define the term Quality management. What are the dimensions of quality? Differentiate between Quality Control and Quality Assurance.( Definition of Quality management, Dimensions of quality, Difference between Quality Control and Quality Assurance) 2,4,4
ANS:
Quality Management: Having learnt the meaning of quality, let us now see what “quality management” is. Quality management is defined as “management activities and functions involved in determination of quality policy and its implementation through means such as quality planning and quality assurance (including quality control)”. It involves


Q.2. Differentiate between Mission and Vision Statements. Write a brief note on “quality objectives” [ a) Difference between Mission and Vision Statements, b) Quality Objectives] 5,5
ANS:
a)      Differentiate between Mission and Vision Statements: Vision defines the way an organisation or enterprise looks into its future. Vision is a long-term outlook that describes how the organisation would like to view itself in the competitive world in which it operates. A vision statement outlines what the organisation wants to be in the future. It is a major source of inspiration for the organisation. Mission defines the fundamental purpose of an


Q.3. Explain the following:[ a) Explanation of “Kaizen”, b) Benchmarking and its importance] 5,5
ANS:
a) Kaizen: Kaizen is a Japanese word meaning improvement or change for the better.
It, refers to the beliefs or practices that focus on the continuous improvement of various processes. The word ‘Kai’ refers to change, and the word ‘Zen’ means good. Kaizen, also sometimes referred to as continuous improvement process, is


Q.4. What is meant by Customer Focus? Describe in brief the concept of Customer satisfaction and Customer delight. (Meaning of Customer Focus, Concept of Customer satisfaction and Customer delight) 4,6
ANS:
Customer Focus: Before understanding customer focus, we need to know what focus means to organisations. Focus means concentration of energy. When someone focuses completely on a particular goal, that person will soon achieve that goal. Similarly, for organisations too, focus provides the capability to bring together their


Q.5. Write Short notes on the following: [a) Cost of Quality, b) Productivity] 5,5
ANS:
a)      Cost of Quality: Traditionally, cost of quality is defined as the expenditure incurred by the producer to achieve a particular level of quality. It has been modified, and today it is defined as the expenditure incurred by the producer, user, and community to achieve a particular level of quality. It is an important concept because managers, before


Q.6. Define Quality Management System. Explain Quality Management Principles. ( Definition of Quality Management System, Quality management principles) 2,8
ANS:
Quality Management System: Quality Management Systems (QMS) provide a broad framework for organisations to implement quality management within the organisation. The primary aim of quality management systems is to ensure quality within an organisation in the most efficient and cost effective manner.

QMS in the


Get fully solved assignment. Buy online from website
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Charges rs 125/subject and rs 500/semester only.
if urgent then call us on 08791490301, 08273413412



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