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DRIVE
Summer DRIVE 2015
PROGRAM
MBADS (SEM 4/SEM 6)
MBAFLEX/ MBA (SEM 4)
PGDISMN (SEM 2)
SUBJECT CODE & NAME
MI0038- ENTERPRISE
RESOURCE PLANNING
BK ID - B1964
CREDIT - 4
MARKS – 60
Q1. a. Explain the
different types of business processes. b. What are the different components of
an information system.
Answer: There can be three types of business
processes, which are as follows:
Management Processes: Involve processes that are carried out by the top management of an
enterprise. These processes include formulation and implementation of
cross-functional strategies that help an enterprise to achieve its long-term
objectives. Typical management processes
Q2. Write short notes
on : 10
a. Customer
relationship management
b. Data warehousing
c. Data Mining
d. OLAP
Answer:
Customer relationship management: Customer
Relationship Management (CRM) is a tool that helps an organisation in
establishing strong relationships with its customers. It enables an
organisation to identify the needs and expectations of customers and fulfil
them, which results in achieving a high level of customer satisfaction. In
other words, CRM can be defined as a business strategy that focuses on customer
satisfaction and retention. It is a multifaceted system used for storing and
analysing information related to customers, such as
Q3. Elaborate the
different modules under manufacturing and production planning.
Answer: modules under
manufacturing and production planning:
Material
and capacity planning: Apart from
purchasing quality products, you always expect on-time delivery of
products. In order to fulfil these requirements, an organisation needs to develop
an effective production schedule by properly planning its materials and
capacity requirements. Material planning is all about managing the supply
of raw materials for quality production. On the other hand, capacity planning
involves ensuring whether the
Q4. Discuss the various
terminologies of ERP purchase system.
Answer: terminologies
of ERP purchase system:
Purchase
Requisition: It is a
document that is generated to inform the purchasing department about the need
of materials to be ordered (purchased). This document is created after
considering the requirements of all the departments of an organisation. A
purchase requisition
Q5. CRM is a powerful
tool used by an organization to acquire new customers and retain the existing
ones. Explain various types of CRM. (Listing the types of CRM, Explaining the
four types of CRM) 2, 8
Answer: Types of CRM: CRM
can be classified into four main categories, which are explain in below:
Operational
CRM: Operational CRM supports the
front-office operations of an organisation such as sales and marketing.
Apart from this, operational CRM enables an organisation to store
customer information and retrieve it as and when required, in order to
understand the background, needs, and preferences of customers. For
example, the sales and marketing department of an organisation can
easily maintain and update the customer related data using
Q6. a. Explain main application suite provided
by JD Edwards World Solutions Company. b. Explain the different modules under
MFG/PRO application. 10
Answer: JD Edwards World Solutions Company: JD Edwards, now owned by Oracle, was founded by Jack Thompson, Dan
Gregory and Ed McVaney in 1977. Initially, the organisation developed software
for several small and medium-scale organisations. In 1980s, it started
providing products to IBM. During this time, JD Edwards introduced Computer-Aided
Systems Engineering (CASE) software development and design tool.
It provides three main application suites, namely OneWorld,
WorldSoftware, and
Get fully solved assignment. Buy online from website
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we will revert you within 2-3 hour or immediate
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