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DRIVE-Fall
2015
PROGRAM-Bachelor
of Business Administration- BBA
SEMESTER-5
SUBJECT
CODE & NAME
BBR
501-Store Operations and Job Knowledge
BK ID-B
1802
CREDIT
& MARKS-4 Credits, 60 marks
Q.1.
There are certain guidelines that a retailer should follow to improve store operations.
Elaborate. (Explanation of guidelines) 10
ANS:
Explanation of guidelines: From
the discussion so far, you can say that managing store operations is of prime
importance for a retailer to maximise sales. Effective store operations help in
achieving higher customer
Q.2.
Mention the checklists that are required for opening and closing store. (Opening
checklist, Closing Checklist) 5,5
ANS:
A
checklist is a list of points that need to be noted, checked, or remembered
while performing any task. The main purpose of maintaining a checklist is to
minimise critical errors and get the right work done. A retail store needs to
manage its operations effectively to improve customer service. This is possible
only when the
Q.3.
Visual Merchandising is an art of presenting store merchandise in a correct and
attractive form. Explain how it is helpful for a retail store along with its
norms. (Explanation of meaning, Explanation of importance, Explanation of
norms) 2,6,2
ANS:
Explanation of meaning:
It is a process of developing store display plans in order to maximise sales. have you ever noticed—when you visit a
lifestyle store, the most attractive apparel is displayed on mannequins? This
is done to attract you towards the store. In the context of retail, this is an
act of Visual
Q.4.
Enumerate the duties of Distribution Centre Head in detail. Explanation 10
ANS: Duties
of Distribution Centre Head: As you have already studied that
retail stores have some pre-defined area that is used as store stock
room. There is a person who is the head of stock room and who manages
the entry of stock in stores and replenishment of shelves with the
stocked merchandise. you studied the functions of stock room of a retail store.
The success of these functions depends on the overall
Q.5.
Employees at retail stores need to work under very tight and hectic schedules.
In this scenario, explain the norms laid for lunch and tea break for the
employees at a retail store. (Lunch break Process, Tea Break Process) 10
ANS:
Lunch Break Process: Let
us now take a look on lunch breaks:
·
The
lunch break should be taken by employees during 1 PM-3 PM or as decided by the
store administrator depending on the flow pattern of customers.
·
All
the employees should not go for the lunch break at the same time. Instead they
should take
Q.6.
Write short notes on:
a)
Solvency ratio
b)
Pilferage Handling
[ a)
Listing and mentioning of formulae, b) Meaning and guidelines] 5,5
ANS: Solvency
Ratio: Helps
an organisation in long-term planning. Investment decision of long-term
investors is largely affected by these ratios. The following are some of the
important solvency ratios of an
Get fully solved assignment. Buy online from website
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