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DRIVE
SPRING 2017
PROGRAM
MASTER OF BUSINESS ADMINISTRATION (MBA)
SEMESTER
IV
SUBJECT CODE
& NAME MI0038- ENTERPRISE RESOURCE PLANNING
1 Define Enterprise Resource Planning
(ERP). Briefly explain the major benefits of an ERP system.
Define
ERP
Explain
any 8 major benefits of an ERP system
Answer: ERP is an integrated
information system that controls and integrates all the business functions of
an enterprise. According to Nah and Lau (2001), “ERP is a packaged business
software system that enables a company to manage the efficient and effective use
of resources (materials,
2 Explain the various Roles of MIS.
Explain decision support system (DSS) and its advantages and disadvantages.
4
roles of MIS
Define
Decision Support System
Advantages
and disadvantages of DSS
Answer: Role of MIS
·
Deal with business
complexities:
The business environment is changing constantly with continuous advancement in
technology. These changes have increased the complexity of different business
·
·
·
·
3
Explain ERP selection process
Explaining
ERP selection process
Answer: The ERP selection process is an
important step for the future growth of any manufacturing or distribution
organisation. ERP selection process has helped numerous manufacturers and
4. Explain the role of ERP in sales and
distribution.
Briefly explain the sub-modules of the
sales and distribution module.
Explain
the role of ERP in sales and distribution
Briefly
explain the sub-modules of the sales and distribution module
Answer: An organisation generates revenue by
selling its products and services. These products and services are passed
through an extensive distribution network before they reach the end users. This
distribution network involves wholesalers, retailers, and commission agents. An
effective distribution
5 Write short notes on
a. Sub-modules of CRM
b. Features of human resource management
module
a.
Explaining the 3 sub-modules of CRM
b.
Listing at least 4 features
Answer: a) Sub-modules of CRM
·
Marketing module: The
functionalities of marketing module of CRM comprises short term execution of
marketing related activities and long term planning within a company. It also
helps in activities like campaign management, lead management, and planning.
Marketing module enables your company to run marketing campaigns using
different communication
6 Define the role of vendors and
consultants in ERP implementation.
Define
vendor and role of vendors in ERP implementation
Define
consultant and the role of consultants in ERP implementation
Answer: Nowadays, the ERP market is
facing stiff competition due to increasing number of vendors. These vendors
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