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Spring 2017
Program
MBADS (SEM 4/SEM 6)
MBAFLEX/ MBA (SEM
4)
PGDTQMN (SEM 2)
Subject code &
name - QM0025- Quality Standards and Models
Book ID - B1932
Credit and Max.
Marks - 4 credits; 60 marks
Q1. What is meant
by “Environmental management”? What are the key environmental issues faced by
the world? 10
Answer:
Environmental Management: The earth nurtures multiple forms
of life and sustains various human activities. However, of late, due to
a growth in population and excessive exploitation of natural resources,
there is a great threat to the co-existence of diverse creatures and the
sustainable development of human beings. This
Q2. State - ISO
18001. Describe the contents of OHSAS 18001: 2007.
Meaning of ISO
18001 standard
Contents of OHSAS
18001: 2007
Answer:
Meaning of ISO 18001
standard:
OHSAS 18000 is an international
occupational health and safety management system specification. It comprises
two parts, 18001 and 18002 and embraces a number of other publication
Q3. Write short
notes on the following: 5, 5
(a) IT Service
Management
(b) Information
Security Management
Answer:
(a) IT Service Management: Businesses in today’s
highly competitive world continue to face fundamental issues pertaining
to the value of, sustainability of, and satisfaction with IT.
While the IT sector
has seen
4
What is SEI? Explain in brief the process areas of CMMI.
SEI
Process
Areas of CMMI
Answer:
: CMMI: CMMI, which is a successor of the
(Capability Maturity Model) CMM, is basically a process improvement
approach. This approach provides organisations with the necessary elements
of effective processes. CMMI was developed to integrate and standardise
the separate models of the CMM and to eliminate other drawbacks of the
CMM. CMMI documents the industry best practices that are segregated into
separate areas of interests rather than separate functions. Organisations
have the freedom to choose from any of the 22 available models, depending
on the business objectives, and each model covers all the functional areas.
CMMI
5
What is People Capability Maturity Model (PCMM)? Explain the maturity levels of
PCMM.
People
Capability Maturity Model (PCMM)
Maturity
levels of PCMM.
Answer: PCMM: Organisations, today, operate in
a market where intense competition exists, not just for products and
services but also for the talent or the people. All of us are aware of
the fact that success in the talent market has a huge significance over
success in business. As the economy becomes more knowledge-focused, and
the knowledge required in building products and delivering services
increases, the presence and retention of experienced employees become a
critical factor in improving productivity and the time to market. Talent/people-related
challenges are not just restricted to recruitment and retention. Today’s
dynamic business climate requires promptness in responding to continual
change in technological and business
Q6 Explain - Major Clauses of AS
9100C
·
Major
Clauses of AS 9100C
Answer:
Major Clauses of AS 9100C
The major clauses of AS 9100C are
as follows:
QMS: This clause describes the general
requirements along with documentation requirements, such as the quality manual,
procedures, work instructions, and records. It establishes the system, defines
the processes for
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