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DRIVE:
Spring 2017
PROGRAM:
MBA
SUBJECT
CODE & NAME: OM 0016 – QUALITY MANAGEMENT
CREDITS
& MARKS: 4, 60
SEMESTER:
IV
BK
ID: B2009
Q.1:
Explain various Principles of Total Quality Management
(Explain
various Principles of Total Quality Management)
Answer:
Total
Quality Management (TQM) is a management approach focusing on the improvement
of quality and performance in all functions, departments, and processes across
the company to provide quality services which exceed customer expectations. TQM
expands the scope of quality of every department from top management to lower
level employees. It enables management to adopt a strategic approach to quality
and put more effort on
Q.2:
Elaborate the concept of International Standards. Also explain the following
terms
a.
ISO 9001:2008
b.
ISO 9004:2009
c.
ISO 90003:2004: Software Quality Management
d.
ISO 13485:2003: Medical Devices Quality Management
ANS:
ISO
9001:2008:
The ISO develops
standards keeping in mind the requirements of the industry. The ISO’s 9000 series
is developed to serve the quality aspects, which also include the eight
principles of management systems. The ISO 9001 certification is not provided by
the ISO. If an organisation wishes to receive the certification, it has to
Q.3:
Explain the concept of culture. Differentiate between authoritarian culture and
participative culture.
A
Concept of culture
Differentiate
between authoritarian culture and participative culture.
ANS:
Concept
of culture:
“Culture is the deeper
level of basic assumptions and beliefs that are shared by members of an
organisation that operate unconsciously and define in a basic ‘taken for
granted’ fashion an organisation's view of its self and its environment.” --
Edgar Schein A culture can be defined as a set of beliefs, values,
Q.4:
Explain the steps of continuous quality improvement.
A
Steps of continuous quality improvement
ANS:
Steps
of continuous quality improvement:
CQI is a
Q.5:
Define different aspects of the design and development of a product.
A
Different aspect of the design and development of a product
ANS:
Different
aspects of the design and development of a product:
Design involves those
activities that are carried to create the appearance, style and touch of a
product. Therefore, it includes the architecture of a product, selection of raw
materials and processes. On the other hand, the
Q.6:
Write Short notes on following.
a.
Knowledge Management
b.
Expertise location
c.
Communities of Practice (CoPs)
d.
Knowledge management strategy e. Knowledge culture
ANS:
a.
Knowledge Management:
Knowledge Management (KM) is a process
of identifying, representing, and adapting perceptions and experiences from
various dimensions. The following are some of the popular definitions of KM:
According to Karl Erik Sveiby,
“Knowledge management is the art of creating value by leveraging the intangible
assets.” In
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