Tuesday 27 June 2017

qm0024 smu mba spring 2017 (jul/aug 2017 exam) IVth sem assignment

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Spring 2017
Program
MBADS (SEM 4/SEM 6)
MBAFLEX/ MBA (SEM 4)
PGDTQMN (SEM 2)
Subject code & name - QM0024 – Managing Quality in the Organisation
Book ID - B1931
Credit and Max. Marks - 4 credits; 60 marks

Q.1: What is the meaning of stakeholders? Discuss about stakeholders of an organisation.
Stakeholders
 Stakeholders of an organization.
ANS: 

Stakeholders:
Stakeholders in an organisation are those people, groups, and organisations without which an organisation would fail to exist. They

Q2. Define the term ‘Leadership’. Describe the major leadership theories. 10
Answer: Leadership: In your day-to-day life, there may be a few people who inspire you, direct your actions, and guide you in every aspect of your life. These people are called leaders. Without them, it may be difficult for you to take the right decisions at the right time. Similarly, an organisation also needs such leaders to take more effective decisions. In this section, let us study the concept of leadership and the

Q.3: Explain - Decision Making Process in detail.
Decision Making Process
ANS:

Decision Making Process:
Every decision involves a certain amount of risk. For example, an organisation has made a decision to expand its business by entering into a

Q4. Define performance measurement. Explain why it is needed for an organization? (Definition, Need for Performance Measurement) 10
Ans: Performance Measurement: As discussed earlier, performance measurement is one of the most crucial elements of total quality initiatives of an organisation. It is primarily concerned with managing the outcome and reducing or eliminating the overall variation in products or processes. The main objective of performance management is to make effective decisions regarding actions affecting products, processes, and output. Performance measurement is basically an overall management system that aims at preventing and detecting flaws in order to achieve conformance of the quality of products, services, or processes to customer requirements. In addition, it aims at process optimisation by achieving increased efficiency and effectiveness of products, services, and processes.

.

Q.5: Explain – the need and importance of quality culture.
Need and importance of quality culture
ANS:

Need and importance of quality culture:
As a customer, you expect to purchase products or services that meet your expectations of quality. Quality as a


Q6 Write short notes on:
a) Corporate Social Responsibility (CSR)
b) CSR Initiatives in India
Meaning and basic elements of CSR
CSR Initiatives in India
Answer;
Meaning and basic elements of CSR:
CSR can be defined as a voluntary approach that probes to integrate various ethical, social, and environmental concerns in an organisation. In other words, it is concerned with the relationship of an organisation with its stakeholders, such as government, customers, and people of a society. According to

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