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DRIVE- SPRING 2017
PROGRAM- MBADS (SEM 4/SEM 6)
SUBJECT CODE & NAME- QM0017
QUALITY MANAGEMENT SYSTEMS
Q.1: Describe the various clauses provided by ISO
9001:2008 standard.
(Meaning of ISO 9001:2008 standard, Clauses
provided by ISO 9001:2008 standards) 2, 8
ANS:
Meaning of ISO 9001:2008 standards:
ISO
9001:2008 is a written set of standards that describes the basic elements and
clauses of the Quality Management System. It is a systematic approach to
managing processes in an organisation that ensures that the products and
Q.2: Explain the maturity levels of People
Capability Maturity Model (People CMM).
(Explanation of People
Capability Maturity Model (People CMM), Maturity
levels of People Capability Maturity Model (People CMM)) 2, 8
ANS:
Explanation
of People Capability Maturity Model (People CMM):
The
People Capability Maturity Model (People CMM) is a structure that helps
organisations successfully address their people issues. The People CMM is an
organisational change model. It is a maturity framework that centres on
Q.3: Explain the elements and
benefits of Occupational Health and Safety Management Systems (OHSAS).
(Meaning of OHSAS
Elements of OHSAS
Benefits of OHSAS) 2,
4, 4
ANS:
Meaning of
OHSAS:
Occupational
Health and Safety Management Systems (OHSAS) 18000 (the latest version is BS
18001:2007) specifies theoccupational health and safety standard. It has been
was created from world’s leading national standards
Q.4:
What is ISO 22000? Describe the key
elements. What are the benefits of ISO 22000?
(Meaning of ISO 22000
Key elements of ISO
22000
Benefits of ISO 22000) 2, 3, 5
ANS:
Meaning of
ISO 22000:
ISO
22000 aims at providing the effective food safety systems, operate and improve
the standards within an organised management system. The practices given in the
standard should be implemented in all activities by the
Q.5: What is business excellence? Explain the core
themes of excellence.
(Meaning of Business
excellence
Explanation of the core themes of
excellence) 4, 6
ANS:
Meaning of
Business excellence:
Business
Excellence is an integrated leadership and management system that explains the
elements necessary to sustainable organisational excellence. It can be used to assess
and improve any aspect of an organisation, including leadership, strategy and
planning, people, information and knowledge, safety, service delivery, product
quality and bottom-line results. Excellence awards and the quality awards are
designed to recognise organisations for their high standards of quality. Business excellence or organisational
excellence provides a complete integration of the improvement activity into the
organisation. It develops and strengthen
Q.6: Explain the elements and
benefits of SA 8000.
(Meaning of SA 8000
Elements of SA 8000
Benefits of SA 8000) 2,
4, 4
ANS:
Meaning of
SA 8000:
Globalization
of business, while providing considerable profit to organisations, has brought
new challenges and risks. As
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