Sunday 25 June 2017

qm0017 smu mba spring 2017 (jul/aug 2017 exam) IVth sem assignment

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DRIVE- SPRING 2017
PROGRAM- MBADS (SEM 4/SEM 6)
SUBJECT CODE & NAME- QM0017
QUALITY MANAGEMENT SYSTEMS

Q.1: Describe the various clauses provided by ISO 9001:2008 standard.
(Meaning of ISO 9001:2008 standard, Clauses provided by ISO 9001:2008 standards) 2, 8
ANS:
Meaning of ISO 9001:2008 standards:
ISO 9001:2008 is a written set of standards that describes the basic elements and clauses of the Quality Management System. It is a systematic approach to managing processes in an organisation that ensures that the products and

Q.2: Explain the maturity levels of People Capability Maturity Model (People CMM).
(Explanation of People Capability Maturity Model (People CMM), Maturity levels of People Capability Maturity Model (People CMM)) 2, 8

ANS:
Explanation of People Capability Maturity Model (People CMM):
The People Capability Maturity Model (People CMM) is a structure that helps organisations successfully address their people issues. The People CMM is an organisational change model. It is a maturity framework that centres on

Q.3: Explain the elements and benefits of Occupational Health and Safety Management Systems (OHSAS).
(Meaning of OHSAS
Elements of OHSAS
Benefits of OHSAS) 2, 4, 4
ANS:
Meaning of OHSAS:
Occupational Health and Safety Management Systems (OHSAS) 18000 (the latest version is BS 18001:2007) specifies theoccupational health and safety standard. It has been was created from world’s leading national standards

Q.4:
What is ISO 22000? Describe the key elements. What are the benefits of ISO 22000?
(Meaning of ISO 22000
Key elements of ISO 22000
Benefits of ISO 22000) 2, 3, 5

ANS:
Meaning of ISO 22000:
ISO 22000 aims at providing the effective food safety systems, operate and improve the standards within an organised management system. The practices given in the standard should be implemented in all activities by the


Q.5: What is business excellence? Explain the core themes of excellence.
(Meaning of Business excellence
Explanation of the core themes of excellence) 4, 6

ANS:
Meaning of Business excellence:
Business Excellence is an integrated leadership and management system that explains the elements necessary to sustainable organisational excellence. It can be used to assess and improve any aspect of an organisation, including leadership, strategy and planning, people, information and knowledge, safety, service delivery, product quality and bottom-line results. Excellence awards and the quality awards are designed to recognise organisations for their high standards of quality.  Business excellence or organisational excellence provides a complete integration of the improvement activity into the organisation. It develops and strengthen


Q.6: Explain the elements and benefits of SA 8000.
(Meaning of SA 8000
Elements of SA 8000
Benefits of SA 8000) 2, 4, 4

ANS:
Meaning of SA 8000:
Globalization of business, while providing considerable profit to organisations, has brought new challenges and risks. As

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