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ASSIGNMENT
DRIVE Spring
2017
PROGRAM MASTER
OF BUSINESS
ADMINISTRATION (MBA)
SEMESTER III
SUBJECT CODE & NAME QM0022 - TQM TOOLS AND
TECHNIQUES
BOOK
ID B1929
CREDITS 4
MARKS 60
Note: Answer all
questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Ques1 Explain the obstacles in TQM implementation.
Ans The
implementation of TQM can be challenging for an organisation as it requires a
number of activities to be performed and incurs huge costs for the organisation.
Apart from this, there are other obstacles in the implementation of TQM. Some
of these are:
Poor Planning:
An organisation needs proper planning to implement TQM. Any inaccuracy in
planning may
Ques2 What do you mean by 5S principles? What are
the benefits of the Japanese 5S principles?
Ans Quality Circles
are basically formal or informal groups of 8 to 10 employees formed in an
organisation which implement, monitor, and control quality improvement programs
in the organisation. There can be less number of members in a Quality Circle in
case of small organisations. A group
Ques3 Define - Six Sigma Methodology and elaborate
the Key Roles in Six Sigma
Ans In the early
1980s Motorola faced fierce competition from the Japanese competitors. Bob
Galvin, the CEO of the company was determined to beat the competition and turn
the company around. Therefore, he set a target of achieving ten-fold
performance improvement within five years, for the employees.
Ques4 Explain - Taguchi Methods.
Ans Taguchi methods
refer to the statistical methods developed by Dr. Genichi Taguchi for the
improvement of qualities of products and services. The following are his main
contributions in the field of quality
Ques5 Explain – the various types of Benchmarking.
Ans “It may not be
possible to replicate what they are doing, but the idea is learn from those who
are doing better than you.”
-- Robert Camp, Xerox
Types of Benchmarking
Over
the years, the scope of benchmarking has expanded from products to services and
from processes to competitive strategies. There are several ways of classifying
benchmarking. On the basis of the
Ans The Poka Yoke
techniques are based on a number of central concepts or principles. Following
are the main principles of Poka Yoke:
Making quality an in-built habit into the production process. This helps in improving
quality at minimum cost and effort.
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