Tuesday, 27 June 2017

qm0022 smu mba spring 2017 (jul/aug 2017 exam) IIIrd sem assignment

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ASSIGNMENT
DRIVE                                                           Spring 2017
PROGRAM                                                   MASTER OF BUSINESS
ADMINISTRATION (MBA)
SEMESTER                                                  III
SUBJECT CODE & NAME                       QM0022 - TQM TOOLS AND TECHNIQUES
BOOK ID                                                       B1929
CREDITS                                                      4
MARKS                                                         60
Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

Ques1 Explain the obstacles in TQM implementation.
Ans The implementation of TQM can be challenging for an organisation as it requires a number of activities to be performed and incurs huge costs for the organisation. Apart from this, there are other obstacles in the implementation of TQM. Some of these are:
Poor Planning: An organisation needs proper planning to implement TQM. Any inaccuracy in planning may

Ques2 What do you mean by 5S principles? What are the benefits of the Japanese 5S principles?
Ans Quality Circles are basically formal or informal groups of 8 to 10 employees formed in an organisation which implement, monitor, and control quality improvement programs in the organisation. There can be less number of members in a Quality Circle in case of small organisations. A group

Ques3 Define - Six Sigma Methodology and elaborate the Key Roles in Six Sigma
Ans In the early 1980s Motorola faced fierce competition from the Japanese competitors. Bob Galvin, the CEO of the company was determined to beat the competition and turn the company around. Therefore, he set a target of achieving ten-fold performance improvement within five years, for the employees.


Ques4 Explain - Taguchi Methods.
Ans Taguchi methods refer to the statistical methods developed by Dr. Genichi Taguchi for the improvement of qualities of products and services. The following are his main contributions in the field of quality


Ques5 Explain – the various types of Benchmarking.
Ans “It may not be possible to replicate what they are doing, but the idea is learn from those who are doing better than you.”
-- Robert Camp, Xerox

Types of Benchmarking
Over the years, the scope of benchmarking has expanded from products to services and from processes to competitive strategies. There are several ways of classifying benchmarking. On the basis of the

Ques6 Explain the Principles of Poka Yoke. Also explain the steps of Poka Yoke Implementation.
Ans The Poka Yoke techniques are based on a number of central concepts or principles. Following are the main principles of Poka Yoke:
 Making quality an in-built habit into the production process. This helps in improving quality at minimum cost and effort.

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