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DRIVE
Spring 2017
PROGRAM
MASTER OF BUSINESS ADMINISTRATION (MBA)
SEMESTER
III
SUBJECT CODE & NAME
OM0011- ENTERPRISE RESOURCE PLANNING
1. Define Enterprise Resource Planning
(ERP). Briefly explain the major benefits of an ERP system.
Define
ERP
Explain
any 8 major benefits of an ERP system
Answer: “ERP is a packaged business
software system that enables a company to manage the efficient and effective
use of resources (materials, human resources, finance, etc.) by providing a
total, integrated solution for the organisation’s information-processing needs”
2. Write short notes on the following:
a. Decision Support System (DSS)
b. Executive Information System (EIS)
c. Customer Relationship Management
(CRM)
d. Management Information System (MIS)
Answer: Decision Support System
DSS is an interactive information system that provides substantial
support to managers while taking critical business decisions. It is a
computerised information system that is capable of performing logical data
analysis and testing hypothesis. Some of the popular definitions of DSS are as
follows: According to Hicks, “DSS
is an integrated set of computer tools that allow a decision-maker to interact directly with
computers to create information useful
in making decisions
3. Explain the different phases of an
ERP implementation life cycle.
Explain
11 phases of an ERP implementation life cycle
Answer: ERP Implementation Lifecycle
Pre-evaluation screening
Pre-evaluation screening is the first phase of the ERP implementation lifecycle.
It includes examining all the available ERP systems. Among these systems, those
that are able to meet the organisation’s requirements are selected.
Package evaluation
The package evaluation phase involves a deep analysis of all the
shortlisted ERP systems in order to select the
4. Explain the role of manufacturing and
production planning module of an ERP system. Briefly explain the sub-modules of
the manufacturing module.
Explain
the role of manufacturing and production planning module of an ERP system
Explain
any 8 sub-modules of the manufacturing module
Answer: The manufacturing and production planning module of an
ERP system helps an organisation plan and perform its production activities
effectively by providing accurate and timely information.
5. Explain the role of ERP in sales and
distribution.
Briefly explain the sub-modules of the
sales and distribution module.
Explain
the role of ERP in sales and distribution
Briefly
explain the sub-modules of the sales and distribution module
Answer: An organisation generates revenue by
selling its products and services. These products and services are passed
through an extensive distribution network before they reach the end users. This
distribution network
6. Define the role of vendors and
consultants in ERP implementation.
Define
vendor and role of vendors in ERP implementation
Define
consultant and the role of consultants in ERP implementation
Answer: Role of a vendor
A vendor provides ERP systems to client organisations
as per their requirements at a mutually agreed price. Generally, a contractual agreement
is signed between a vendor and a client organisation. This agreement states all
the terms and conditions related to the system’s functions, level of quality,
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