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Spring
2017
PROGRAM
MASTER
OF BUSINESS ADMINISTRATION (MBA)
SEMESTER
IV
SUBJECT
CODE & NAME
QM0023
- UNDERSTANDING ISO 9001:2008
Q1. Explain the usage and certification of ISO 9000 standards and also
describe the TQM and ISO 9000 family of standards.
Explanation of
usage & certification of ISO 9000 standards
Description of
TQM and ISO 9000 family of standards
Answer:
Quality
is something every company strives for and is often times very difficult to
achieve. Complications concerning efficiency and quality present themselves
everyday in business, whether an important document cannot be found or a
consumer
Q2. Write a short note
on mutually beneficial supplier relationships.
Mutually beneficial
supplier relationship
Answer:
One
of the most important aspects of quality management within an organisation is
developing and maintaining a mutually beneficial relationship with suppliers.
This is one of the 8 principles set out by ISO standards, which aims to present
organisations with guidelines to enhance quality within the organisation
according to universal quality management standards. ISO defines the principle
of mutually beneficial supplier relationships
Q.3: What do you
understand by Systems approach in QMS? Explain - implementing the systems
approach in QMS Systems approach
Implementing the
systems approach in QMS
ANS:
Systems approach:
A
system can be defined as a set of interrelated or interacting processes that
function together to achieve a specified objective. The concept of systems
thinking involves understanding dynamic relationships between interacting
processes in an organisation. A management system is defined as a system of
establishing policies and objectives
Q4. What are the requirements of sub-clause
7.5.3? Explain them
Requirements of Sub-clause 7.5.3
Answer: ISO 9001-Clause 7.5.3: Identification and
traceability
ISO 9001 Requirement
Where appropriate, the organization shall identify
the
Q.5: Short note on:
i) Monitoring and measurement of
processes
ii) Monitoring and measurement of
products
ANS:
i) Monitoring and measurement of
processes:
Monitoring
and Measurement of Processes states requirements for process measurement.
According to this clause, the organisation should:
Q.6: Write short notes on the
following:
(a) Self-Assessment
(b) QMS Checklists
ANS:
a. Self-Assessment:
System
assessment or self-assessment is a carefully considered evaluation that
consists of a comprehensive and systematic review resulting in an opinion or
judgment of the effectiveness and efficiency of the organisation and the
maturity
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