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DRIVE- SPRING 2017
PROGRAM- MBADS (SEM 4/SEM 6)
SUBJECT CODE & NAME- QM0018
QUALITY DEVELOPMENT METHODS
Q.1:
a.
Explain the stages of strategic quality management process.
b.
Briefly explain the SWOT analysis.
(Stages
of Strategic quality management process, Explanation of SWOT analysis) 5, 5
ANS:
a. Stages of Strategic
quality management process :
Strategic
quality management consists of three stages:
1. Formulation.
Q.2:
a.
Briefly explain the five essential functions for viability.
b.
Explain the barriers of sustainability.
(Functions
for viability, Barriers of sustainability) 5, 5
ANS:
a. Functions for viability:
organisation
needs to have five key systems in place to operate efficiently. They are:
·
Implementation.
·
Coordination.
·
Control.
Q.3: Explain how creativity and innovation have
brought major revolution in Indian scenario. Explain any three characteristics
of a creative thinker.
(Explanation
Characteristics of a creative thinker) 6, 4
ANS:
Explanation:
Creativity
and innovation play a crucial role for an organisational growth. Both of these
must be developed in an organisation which helps in bringing organisational
competency and excellence. Innovation gives the competitive
Q.4:
Explain the areas of value engineering. Elucidate the modelling techniques of
value engineering.
(Meaning
of value engineering
Areas
of value engineering
Modelling
techniques) 2, 4, 4
ANS:
Meaning of value engineering:
Value
engineering is a structured method of exploring and innovating the value of
products and processes. Value analysis can analyse and understand the detail of
specific situation. It is an effort which is directed at optimising the product
relationsh
Q.5:
Explain the key stages of benchmarking. Briefly explain the types of
benchmarking.
(Meaning
of Benchmarking
Key
stages of benchmarking
Types
of benchmarking) 2, 4, 4
ANS:
Meaning of Benchmarking:
Benchmarking
is the process of constantly measuring and improving products and services
against the best that can be
Q.6: a. Discuss the
key features of Kaizen.
b.
Give an overview of the DMAIC model
(Meaning
of Kaizen
Key
features of Kaizen
Explanation
of DMAIC model) 1, 4, 5
ANS:
Meaning of Kaizen :
The
Japanese word 'Kaizen'. Kaizen means 'change for the better' and covers all
processes in an organisation. These include engineering, IT, financial,
commercial and customer service processes, as well as manufacturing.
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