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DRIVE-
SPRING 2017
PROGRAM-
MBADS (SEM 4/SEM 6))
SUBJECT CODE
& NAME
QM0016
MANAGING
QUALITY IN THE ORGANISATION
Q.1:
a. What are the challenges of managing quality
across the organisation?
b. Explain the roles and
responsibilities of a quality leader.
(Challenges
of managing quality across the organization, Roles and responsibilities of a
quality leader) 6, 4
ANS:
a. Challenges of
managing quality across the organization
Organisations
that handle international dealing will usually come across issues related to
cultural etiquette. International dealings include traveling to other countries
for meetings and secondments. Some other issues that are considered as challenges
in
Q.2:
a. Discuss the importance
of employee involvement for maximising quality.
b. Mention the areas in
which an organisation can improve its performance through team culture.
(Importance
of employee involvement for maximising quality, Improving performance through
team culture) 5, 5
ANS:
a.
Importance of employee involvement for maximizing quality:
Empowering
your employees and involving them in decision making process provide an
opportunity for continuous process
Q.3:
Discuss the importance of training in
organisations. Explain the training needs analysis process.
(Importance of training in
organizations,
Training needs analysis process) 5, 5
ANS:
Importance of training
in organizations:
Training
is the foundation of sound management, as it makes employees more effective and
productive. Training is an essential part of the entire management programmes,
with all its activities functionally inter-related. Training is actively
Q.4: Explain the theories of
motivation and empowerment.
(Meaning of motivation and
empowerment, Theories of motivation, Theories of empowerment) 2, 4, 4
ANS:
Meaning of motivation
and empowerment:
Motivation
Internal
and external factors that stimulate desire and energy in people to be
continually interested and committed to a job, role or subject, or to make an
effort to attain a goal.
Motivation
results from the interaction of both conscious and unconscious factors such as
the (1) intensity of desire or need, (2) incentive or reward value of the goal,
and (3) expectations of the individual and of his or her peers. These factors
are
Q.5: Explain the
importance of Total Quality and Organisational change. Briefly explain the
elements of Total Quality Culture. (Importance of Total Quality and
Organisational change, Elements of Total Quality culture) 5, 5
ANS:
Importance
of Total Quality and Organisational change:
Total
Quality (TQ) of an organisation is the culture and attitude of the organisation
whose aim is to continuously provide its customers with quality service and
products that meet requirements.
Organisational
change is a process of bringing change in the behavior and the culture of the
people in the organisation in
Q.6: Define
Business ethics. Explain the principles and benefits of business ethics.
(Meaning of Business ethics, Principles
of Business ethics, Benefits of Business ethics) 2, 4, 4
ANS:
Meaning of Business
ethics
Business
ethics is all about the way in which a business is dealt with in principle. In
a simple language it can be defined as the one-to-one dealing with a customer
in a particular business with moral standards. Ethical dilemma often occurs
when organisations do business. To overcome this dilemma, the study of business
ethics becomes necessary. The word business ethics has different connotations
to individuals and businesses. Although,
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