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DRIVE - SPRING
2014
PROGRAM- MBA
(Sem 4), MBADS (Sem 4 / Sem 6), PGDHSMN (Sem 2)
SUBJECT CODE
& NAME- MH0059 – Quality Management in Healthcare Services
BOOK ID- B1323
CREDIT &
MARKS-4 Credits, 60 marks
Q.1:
Explain the objectives of quality in healthcare. Add a note on Maxwell’s
concept of quality.
Explanation
of objectives of quality in healthcare
Explanation
of Maxwell’s concept of quality
ANS:
Explanation of objectives of quality in healthcare:
Objectives in
healthcare can be defined as the degree to which healthcare services increase
the likelihood of desired health outcomes.
Q.2: Differentiate
between Six sigma and Total quality management.
Mentioning 10 important
differences between six sigma and TQM
ANS:
Mentioning
10 important differences between six sigma and TQM
Six
Sigma is a relatively new concept as compared to Total Quality Management
(TQM). However, when it was conceptualized, it was not intended to be a
replacement for TQM. Both Six Sigma and TQM have many similarities and are
compatible in varied business environments, including manufacturing and service
industries. While TQM has helped many companies in improving the quality of
manufactured goods or services rendered, Six Sigma has the potential of
delivering even
Q.3: Explain the various quality tools.
Mention the various
quality tools
Explanation of the
quality tools
ANS:
Mention the various
quality tools:
The seven tools are:
1.
Flowchart
2.
Cause
andEffect diagram
Q.4: Explain the steps
followed in implementation of QMS in healthcare organization.
Explanation of steps
followed in implementation of QMS in healthcare organization
ANS:
Explanation of steps
followed in implementation of QMS in healthcare organization:
A Quality Management
System (QMS) can be expressed as an organisational structure: procedures, processes
and resources required to implement quality management. Certification or
accreditation by an
Q.5: Define total
quality management. Discuss the importance of TQM in healthcare.
Definition of total
quality management
Explanation of
importance of TQM in healthcare
ANS:
Definition of total
quality management:
TQM is a management
philosophy that focuses on customer satisfaction and organisation objectives
for long-term success of a healthcare organisation. TQM is based on the
involvement of all employees of an
organisation in
improving processes, products, services and the culture in which they work. TQM
Q.6:
Explain team processes in healthcare.
Definition
of team processes in healthcare
Explanation
of various factors of team process
Explanation
of team process techniques
ANS:
Definition of team processes in healthcare:
Team processes in
healthcare refer to the aspects of a team dealing with leadership, communication,
decision making, and member and team learning. Each of these factors has an
important effect on the effective working of the team. Team processes in
healthcare refer to the aspects of the team dealing with
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