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DRIVE- SPRING 2014
PROGRAM- MBADS (SEM 4/SEM 6) MBAFLEX/ MBAN2 (SEM 4) PGDTQMN
(SEM 2)
SUBJECT CODE & NAME- QM0015 -ISO/QS 9000
ELEMENTS
Q.1: a. Mention the key benefits of all eight principles
of Quality management system.
b. Briefly explain the concept of
product tracing with an example.
(Key benefits of eight principles of Quality
management system, Concept of product tracing with an example) 5, 5
ANS:
Key
benefits of eight principles of Quality management system:
The
eight quality management principles are defined in ISO 9000, Quality management
systems Fundamentals and vocabulary, and in ISO 9004, quality management
systems guidelines for performance improvements.
Principle
1: Customer Focus
Customers
are the main focus point of all organisations and therefore should understand
current and future customer needs, should meet customer requirements and strive
to exceed customer expectations.
Key
benefits:
Q.2: Explain the
importance of identification of the non-conformance products. Discuss the ways
in which disposition of products can happen.
(Importance of identification
of the Non-Conformed Products, Explanation of the ways in which disposition of
products can happen) 5, 5
ANS:
Importance of
identification of the Non-Conformed Products:
There
are several procedures involved in the evaluation and identification of non-conformed
products. They are
·
The nonconforming
product is removed in a procedural manner. The removal of the non-conforming
material from the normal process flow is notified to the concerned department,
quality manger, the sales manager and the management.
Q.3: Explain the audit
criteria and audit process. Differentiate between Internal and External
auditors. (Explanation of the
audit criteria, Audit process, Differences) 4, 4, 2
ANS:
Explanation of the
audit criteria:
The
ISO/ QS 9000 standard specifies that regular internal audit procedure must be
conducted with an audit criteria. The part of preparation for Audit actually
deals with developing Audit criteria. Audit criteria refer to the set of policies,
procedures and requirements used as a reference. The Audit criteria should
establish the area of audit, specifically theprocedures and any other industry
specific regulations or
Q.4:
a. Explain in-process inspection
and testing.
b. Discuss Measurement System Analysis
(MSA) in QS 9000
(Explanation of in-process
inspection and testing , Explanation of Measurement System Analysis) 5, 5
ANS:
Explain in-process inspection and
testing:
Inspect,
test, and identify product as required by the quality plan or documented
procedures
·
Establish product
conformance to specified requirements by use of process monitoring and control
methods
Q.5:
a. Describe the procedural
requirements that the organization must follow while documenting the quality
records.
b. Discuss the importance of
packaging labels.
(Purpose of quality record
keeping system, Procedural requirements, Importance of packaging labels) 1, 4,
4
ANS:
Purpose of quality
record keeping system:
There
are three main purpose of the quality record keeping system:
1.
The records prove that products meet requirements
Q.6:
a. Explain any two Statistical
process control tools.
b. What are the different activities an
organization should undertake while training the employees?
(Explanation of any two
Statistical process control tools, Activities an organization should undertake
while training the employees) 5, 5
ANS:
Explanation of any two
Statistical process control tools:
SPC
is centered on statistical tools that enable continuous process improvement. Explains
the different two tools used.
1.
Flowcharts
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