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DRIVE-Spring
2014
PROGRAM/SEMESTER-
MBADS (SEM 3/SEM 5) MBAFLEX/ MBAN2 (SEM 3)
PGDTQMN
(SEM 1)
SUBJECT
CODE & NAME-QM0013 QUALITY MANAGEMENT TOOLS
BK
ID- B1243
CREDIT-4
MARKS-60
Q.1.
“An organization can have various benefits from having an efficient Quality
Management System”. Explain the need of Quality Management Systems in an
organization. List the advantages of Quality Management Systems. (Need of
Quality Management Systems in an organization, Advantages of Quality Management
Systems) 5, 5
ANS:
Need
of Quality Management Systems in an organization
Quality Management System is
defined as “A set of corresponding activities to direct and control an
organisation in order to improve the value and efficiency of its performance.”
An organisation can have various benefits from having an efficient Quality Management
System (QMS) in place. The main goal of the QMS is the professional
relationship between the client and the supplier working together for mutual
profit. To achieve this goal, the business relations of
Q.2.
“QFD is a
customer driven planning process which guides through the design, manufacture
and marketing of a product or service”. Explain the Approaches and Phases of
Quality Function Deployment (QFD). (Meaning of QFD, Approaches
of QFD,
Phases of QFD) 2,4,4
ANS:
Meaning
of QFD
Quality function deployment is a
planning tool used to fulfil customer needs and expectations. It is a
discipline approach to product design, engineering and production and provides
an in depth evaluation of a product. An organisation which has implemented QFD
can improves knowledge, productivity and quality, reduces costs, product
Q.3.
a) Reliability engineering is concerned with four key elements. Discuss. b)
Explain software reliability. (Meaning of Reliability, Key elements of
Reliability, Explanation of Software reliability) 2, 4, 4
ANS:
Meaning
of Reliability
Reliability is a probability of a
device (system, vehicle, machine, product or service) performing its purpose
(its intended function) adequately for a specified period of time under
specified operating conditions encountered.
Q.4.
Describe Robust Design Optimisation Strategy. Explain the steps followed in
Robust Parameter Design. (Explanation of Robust Design Optimization Strategy,
Steps followed in Robust Parameter Design.) 5,5
ANS:
Robust Design Optimisation
Strategy
Robust Design Optimisation (RDO)
is currently a high priority problem. The theory of RDO helps to find
out an ideal technical solution stating that, it is possible to
implement a technical solution in practice with high probability. The RDO
Strategy of Indirect Optimisation based on Self-Organisation
Q.5.
“Quality Control Charts focuses on the stability of a process and demonstrates
the performance of a project over time”. Explain the basic components of
quality control charts. Describe the benefits and drawbacks of quality control
charts. (Components of quality control charts, Benefits of control charts,
Drawbacks of control charts) 4, 3, 3
ANS:
Basic Components of Quality
Control Charts
There are charts using which you
can find out both special and common cause variation in a process. They are
called control charts, or sometimes Shewhart charts. There are different
varieties of control charts that are applied to the
Q.6.
What is business excellence? What are the steps involved in achieving
organisational excellence? (Meaning of Business Excellence, Steps involved in
achieving organizational excellence) 4,6
ANS:
Business Excellence
Business Excellence is a set of
techniques adopted to improve the efficiency of various processes within
an organisation. Business excellence uses quality management principles
and tools in the business management process and focuses on improving
the performance based on principles of customer focus, stakeholder
value, and process
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