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DRIVE-SPRING 2014
PROGRAM-MBADS (SEM
4/SEM 6) MBAFLEX/ MBAN2 (SEM 4) PGDOMN (SEM 2)
SUBJECT CODE &
NAME-OM0016 – QUALITY MANAGEMENT
BK ID-B1341
CREDIT AND MARKS-4
CREDITS AND 60 MARKS
Q1 Write short
notes on:
a)
ISO 9000 series
b)
Six Sigma as a quality framework
c)
Types of Quality management
systems
d)
Executive leadership in implementing
quality strategies
(ISO 9000 series
Six Sigma as a quality framework Types of Quality management systems Executive
leadership in implementing quality strategies) 10 (2.5 marks each)
Answer.
a) ISO 9000
series
In today's environment, there is
an ever-increasing trend in terms of quality performance and expectations. To
deal with this, a series of standards has been developed. The International
Organisation for Standardisation (ISO) has been
Q2 Write short
notes on:
a)
Quality standards Pre-requisites
for cost of quality
b)
Principles of Quality audit
program Concurrent engineering
(Quality standards
Pre-requisites for cost of quality Principles of Quality audit program
Concurrent engineering) 10 (2.5 marks each)
Answer.
a) Quality
standards Pre-requisites for cost of quality
There are certain conditions
which a company has to ensure before the implementation of the COQ. They are:
·
The
management should be committed to make rapid changes to maximise the profit
within the given time period and imposed constraints. (Example, Company's
Mission and Vision, laws and regulations, policies and
Q3 What are the
important components of retest reliability?
(Listing of the
components, Explanation of the components)1, 9 (3 marks for each component)
Answer.
List of the
components
Most common form of reliability
is the retest reliability, which refers to the reproducibility of values of a
variable
Q4 Explain the five
key drivers that are essential for developing quality culture.
(Explanation of
five key drivers that is essential for developing quality culture drive)10 (2
marks for each
Answer.
Five key drivers
that is essential for developing quality culture drive
There are essentially five key
drivers for developing quality culture. They are:
1. Provide quality goals and
measurements at all levels
Providing quality goals and
measurements at all levels is a starting point to ensure action on
quality.
2. Provide evidence of management
leadership
The most important element to motivate
action within a company is management leadership in quality with the evidence
to prove it. The leadership task includes establishing, aligning and deploying
quality goals and plans and then
Q5 Explain the
various types of benchmarking implemented in the organisation.
(Listing of types
of benchmarking, Explanation of types of benchmarking)1,9( 1 mark for each type
of benchmarking)
Answer.
Types of
benchmarking
There are various types of
benchmarking implemented in the organisation. They are:
·
Process
benchmarking: Firms
focus on one or other benchmarking firms to observe the best practises
implemented by them. In process benchmarking, activity analysis is needed for
cost and efficiency. For example, back-office processes where outsourcing is considered.
Q6 Describe the
eight elements of TQM.
(Categorisation of
the eight elements according to their function including the explanation of the
groups, Explanation of the eight elements)2, 8(1 mark for each element)
Answer.
Categorisation
of the eight elements according to their function including the explanation of
the groups
These eight elements are categorised
into four groups according to their function. They are:
·
Foundation:
This includes Ethics, Integrity and Trust.
·
Building
Bricks: This includes Training, Teamwork and Leadership.
·
Binding
Mortar: This includes Communication.
·
Roof:
This includes Recognition
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