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DRIVE- SPRING 2014
PROGRAM- MBADS (SEM 4/SEM
6)
SUBJECT CODE & NAME-
QM0018
QUALITY DEVELOPMENT
METHODS
Q.1:
a.
Explain the stages of strategic quality management process.
b.
Briefly explain the SWOT analysis.
(Stages
of Strategic quality management process, Explanation of SWOT analysis) 5, 5
ANS:
a. Stages of Strategic
quality management process :
Strategic
quality management consists of three stages:
1.
Formulation.
2.
Implementation.
3.
Evaluation and control of strategies.
Q.2:
a.
Briefly explain the five essential functions for viability.
b.
Explain the barriers of sustainability.
(Functions
for viability, Barriers of sustainability) 5, 5
ANS:
a. Functions for
viability:
organisation
needs to have five key systems in place to operate efficiently. They are:
·
Implementation.
·
Coordination.
·
Control.
·
Intelligence.
·
Policy.
Q.3: Explain how
creativity and innovation have brought major revolution in Indian scenario.
Explain any three characteristics of a creative thinker.
(Explanation
Characteristics of a
creative thinker) 6, 4
ANS:
Explanation:
Creativity
and innovation play a crucial role for an organisational growth. Both of these
must be developed in an organisation which helps in bringing organisational
competency and excellence. Innovation gives the competitive advantage in today’s
business world. Ideas must be creatively implemented and they act as sources of
inventions that would help in increasing the market share of an organisation. Creativity
also helps in improving the idea generation which is necessary very frequently.
It is also important to constantly
Q.4:
Explain the areas of value engineering. Elucidate the modelling techniques of
value engineering.
(Meaning
of value engineering
Areas
of value engineering
Modelling
techniques) 2, 4, 4
ANS:
Meaning of value engineering:
Value
engineering is a structured method of exploring and innovating the value of
products and processes. Value analysis can analyse and understand the detail of
specific situation. It is an effort which is directed at optimising the product
relationship between its functional needs and the cost. There is a greater
suitability of
Q.5:
Explain the key stages of benchmarking. Briefly explain the types of
benchmarking.
(Meaning
of Benchmarking
Key
stages of benchmarking
Types
of benchmarking) 2, 4, 4
ANS:
Meaning of
Benchmarking:
Benchmarking
is the process of constantly measuring and improving products and services
against the best that can be identified world-wide with the objective of
achieving market superiority and significant
Q.6: a. Discuss the
key features of Kaizen.
b.
Give an overview of the DMAIC model
(Meaning
of Kaizen
Key
features of Kaizen
Explanation
of DMAIC model) 1, 4, 5
ANS:
Meaning of Kaizen :
The
Japanese word 'Kaizen'. Kaizen means 'change for the better' and covers all
processes in an organisation. These include engineering, IT, financial,
commercial and customer service processes, as well as manufacturing. Kaizen
originated in Japan in 1950 when the management and government acknowledge that
there was a problem in the current confrontational management system and a
pending labour shortage. Japan sought to resolve this problem in cooperation
with the workforce.
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