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DRIVE-
SPRING 2014
PROGRAM-
MBA (Sem 3), MBADS (Sem 3 / Sem 5), PGDHSMN (Sem 1)
SUBJECT
CODE & NAME- MH0052 – Hospital Organization, Operations and Planning
BOOK
ID- B1213
CREDIT
& MARKS-4 Credits, 60 marks
Q.1: Discuss in brief
the members of hospital planning team and their role in designing the hospital.
Listing the members of
hospital planning team
Explanation of their
roles in designing the hospital
ANS:
Listing the members of
hospital planning team:
The
hospital planning team should ideally consist of the following members:
1. Hospital Administrator
2. Hospital Engineer
Q.2: Define medical
record. Describe the policies and procedures adopted in the medical records
department.
Definition
Listing the various
policies and procedures
Explanation of various
policies and procedures of the MRD
ANS:
Definition:
A „medical record‟ is
defined as a systematic documentation of patient personal/social data along
with history of his/her ailments, clinical findings, investigations, diagnosis,
treatment given, follow-up and final outcome
Q.3: Discuss the
essential principles for managing hospital materials.
Listing the 7 essential
principles
Explanation of 7
essential principles
ANS:
Listing the 7 essential
principles:
The seven underlying
principles are Quantity, Price, Source, Delivery Methods, People and the most
important one is Quality.
1.
Quantity
Q.3: Discuss in brief
the planning, design and staffing of a billing department in a hospital.
Brief outline of
billing department
Explanation of planning
billing department
Explanation of
designing billing department
Explanation of staffing
billing department
ANS:
Brief outline of
billing department:
The Central billing
department plays an important role, as liaison office between the management
and the patients, in addition to its prime duty of billing. The immense
patience, human relations and hospitality is
Q.4: Discuss the
managerial skills required to be possessed by a health service manager.
Mentioning the 3
categories of managerial skills
Explanation of 3
categories of managerial skills
ANS:
Mentioning the 3
categories of managerial skills:
Managerial skills can
be broadly divided into the following three categories:
A. Knowledge of Subordinate Functions- Technical
and Administrative
B. Interactive Skills
Q.6: Imagine that you
are appointed as a consultant for setting up an outpatient department in a
tertiary care teaching hospital. What are the planning considerations you have
to keep in your mind before executing the task?
Importance of
outpatient department in a hospital
Planning considerations
ANS:
Importance of
outpatient department in a hospital:
Ø The outpatient
department is the first point of contact with the hospital.
Ø Forms an entry point
into the healthcare delivery system.
Ø Inseparable link in
the hierarchical chain of healthcare facilities.
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