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DRIVE-Spring
2014
PROGRAM/SEMESTER-
MBADS (SEM 3/SEM 5) MBAFLEX/ MBAN2 (SEM 3)
PGDTQMN
(SEM 1)
QM0011
PRINCIPLES & PHILOSOPHIES OF QUALITY MANAGEMENT
Q1.
Discuss the dimensions of Quality. What are the contributions of Kaoru Ishikawa
and Edwards Deming to Quality Management?
(Dimensions
of Quality, Contributions of Kaoru Ishikawa to Quality Management, Contributions
of Edwards Deming to Quality Management)
Answer: There are some of the chief dimensions
of a quality process. There are
1. Performance
Performance
refers to a product's major functional features. Performance is a basis of
disagreement between customers and dealers, especially when deliverables are
not sufficiently defined within requirements.
Q2.
a. Briefly explain the concept of Just in Time.
b.
What are the seven wastes identified by Shingo in manufacturing processes? How
these wastes could be eliminated?
(a.
Concept of Just in Time
b.
Seven wastes in production and elimination of these wastes)
Answer:
a. Just-in-Time
[Jit] – Concept in Toyota Production System
Dr. Shingo and
Mr. Taiichi Ohno have invented/ rediscovered the Just in Time system-which has
become the backbone of the Toyota production system. The synergy created by
this =
Q3.
What is Total Productive Maintenance (TPM)? Enumerate the benefits of TPM.
Briefly explain the eight pillars of TPM.
(Meaning
Total Productive Maintenance, Benefits of TPM, Eight pillars of TPM)
Answer: Defining
Total Productive Maintenance [TPM]
Total Productive
Maintenance (TPM) is a maintenance program which involves a newly defined
concept for maintaining plants and equipment. The goal of the TPM program is to
markedly increase production while, at the same time, increasing employee
morale and job satisfaction.
Q4.
Explain the Baldrige model of business excellence. What are the steps involved
in achieving organisational excellence?
(Concept
of Business excellence, Baldrige Model of Business excellence, Steps involved
in achieving organizational excellence)
Answer: Business
Excellence
Business
Excellence is a set of techniques adopted to improve the efficiency of various
processes within an organisation. Business excellence uses quality management
principles and tools in the business management process and focuses on
improving the performance
Q5.
Discuss the meaning and benefits of Six Sigma. What are the Steps involved in
Implementing Six Sigma.
(Meaning
of Six Sigma, Benefits of Six Sigma, Steps in Implementing Six Sigma)
Answer: Meaning of Six Sigma
Six Sigma is a
management philosophy developed by Motorola that emphasizes setting extremely
high objectives, collecting data, and analyzing results to a fine degree as a
way to reduce defects in products and services. The Greek letter sigma is
sometimes used to denote
Q6
“Business process reengineering is one approach for redesigning the way work is
done to better support the organization's mission and reduce costs.” Justify.
(Meaning
of Business process reengineering, Explanation)
Answer:
Business process
reengineering (BPR) began as a private sector technique to help organizations
fundamentally rethink how they do their work in order to dramatically improve
customer service, cut operational costs, and become world-class competitors. A
key stimulus
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