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DRIVE-
SPRING 2014
PROGRAM-
MBADS (SEM 4/SEM 6))
SUBJECT
CODE & NAME
QM0016
MANAGING
QUALITY IN THE ORGANISATION
Q.1:
a. What are the challenges of managing quality
across the organisation?
b. Explain the
roles and responsibilities of a quality leader.
(Challenges
of managing quality across the organization, Roles and responsibilities of a
quality leader) 6, 4
ANS:
a. Challenges of
managing quality across the organization
Organisations
that handle international dealing will usually come across issues related to
cultural etiquette.
Q.2:
a. Discuss the
importance of employee involvement for maximising quality.
b. Mention the
areas in which an organisation can improve its performance through team
culture.
(Importance
of employee involvement for maximising quality, Improving performance through
team culture) 5, 5
ANS:
a.
Importance of employee involvement for maximizing quality:
Empowering
your employees and involving them in decision making process provide an
opportunity for continuous process improvement. The available ideas,
innovations, and creative thoughts of employees can make the difference between
success and failure. Employee involvement and quality is depicted in figure.
Q.3:
Discuss the importance of training in
organisations. Explain the training needs analysis process.
(Importance of training
in organizations, Training needs analysis process) 5, 5
ANS:
Importance of training
in organizations:
Training
is the foundation of sound management, as it makes employees more effective and
productive. Training is an essential part of the entire management programmes,
with all its activities functionally inter-related. Training is actively and
closely connected with all personnel or managerial activities. Training helps
to reduce dissatisfaction, complaints, criticisms and absenteeism, and
ultimately, it decreases the rate of employee attrition. It moulds the
employee’s attitudes and assists them to achieve better cooperation and
Q.4: Explain the
theories of motivation and empowerment.
(Meaning of motivation
and empowerment, Theories of motivation, Theories of empowerment) 2, 4, 4
ANS:
Meaning of motivation
and empowerment:
Motivation
Internal
and external factors that stimulate desire and energy in people to be
continually interested and committed to a job, role or subject, or to make an
effort to attain a goal.
Q.5:
Explain the
importance of Total Quality and Organisational change. Briefly explain the
elements of Total Quality Culture. (Importance of Total Quality and
Organisational change, Elements of Total Quality culture) 5, 5
ANS:
Importance
of Total Quality and Organisational change:
Total
Quality (TQ) of an organisation is the culture and attitude of the organisation
whose aim is to continuously provide its customers with quality service and
products that meet requirements.
Organisational
change is a process of bringing change in the behavior and the culture of the
people in the organisation in order to meet its customer requirements. The key
to organisational change is people,
Q.6: Define
Business ethics. Explain the principles and benefits of business ethics.
(Meaning of Business ethics,
Principles of Business ethics, Benefits of Business ethics) 2, 4, 4
ANS:
Meaning of Business
ethics
Business
ethics is all about the way in which a business is dealt with in principle. In
a simple language it can be defined as the one-to-one dealing with a customer
in a particular business with moral standards. Ethical dilemma often occurs
when organisations do business. To overcome this dilemma, the study of
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