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ASSIGNMENT
DRIVE FALL
2016
PROGRAM Master
of Business Administration- MBA
SEMESTER Semester
4
SUBJECT CODE & NAME MU0018 – Change Management
BK ID B1807
CREDIT & MARKS 4
Credits, 60 marks
Note – Answer all
questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Ques 1 Describe Kotter’s Eight Step Change Model.
Ans Kotter has
developed an eight step model for creating change in the organization. Each
step acknowledges that there are key principles that are related with the
responses of the people and their
Ques 2 What are OD interventions? How are they
useful to the organizations?
AnsThe study of
these models is very important for managers. These models are tried and tested
concepts. The implementation of these models are, however, subject to the
organizational culture, group cohesiveness, preparations made for the
anticipated change, workers’
Ques3 Discuss the reasons for employees’ resistance
to change.
AnsResistance to
change can be in several forms, explicit, implicit, immediate or deferred/delayed.
If it is explicit and immediate, the senior management should be prompt in
taking steps to remedy the situation. Implicit resistance could cause loss of
loyalty, reduced level of
Ques 4 What do you mean by Organizational
Effectiveness? Explain the approaches involved in achieving Organizational
Effectiveness
AnsAs a wider
concept, organizational effectiveness as represented by several perspectives
comprises an organization’s fit with its external environment, configuration of
its internal subsystems for high performance, emphasis upon organizational
learning and ability to satisfy the needs of key stakeholders. This is very
complex and includes lot many key terms like organizational
Ques5 What do you mean by Change Agent? Describe the
characteristics of successful Change Agents.
AnsChange agents
are people who usually have specialized training in organizational behaviour
and can help guide and advice the change process. They strive to ‘alter human
capability or organizational systems to achieve a higher degree of output or
self actualization.’ Their objective is to make goals that stick. They have a
clear vision as to how the process of change will begin and culminate, and the
activities they will perform to enable people to do
Ques 6 Write a brief note on the following:
a)Herzberg’s Motivation Theory
b)Kurt Lewin’s Model of Change
Ansa)Herzberg’s Motivation Theory
Herzberg
explains that while the presence of these hygiene factors does not directly
enhance employee motivation, the absence of any one of these will definitely
hinder performance.In a nutshell, the behavioural approach says that studying
the impact of individual behaviours and motivators in terms of enhancing
performance and reducing resistance will help to understand the change
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