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Drive
fall 2016
Program
MBADS (SEM 4/SEM 6)
MBAFLEX/ MBA (SEM
4)
PGDTQMN (SEM 2)
Subject code &
name - QM0025- Quality Standards and Models
Book ID - B1932
Credit and Max.
Marks - 4 credits; 60 marks
Q1. What is meant
by “Environmental management”? What are the key environmental issues faced by
the world? 10
Answer:
Environmental Management: The earth nurtures multiple forms
of life and sustains various human activities. However, of late, due to
a growth in population and excessive exploitation of natural resources,
there is a great threat to the co-existence of diverse creatures and the
sustainable development of human beings. This necessitates the adoption
of environmental management. It involves the mobilisation of resources
and the intervention of the government to administer the use of both
natural and economic goods and services. Note that the natural
environment plays an important role in supporting economic
Q2. State - ISO
18001. Describe the contents of OHSAS 18001: 2007.
Meaning of ISO
18001 standard
Contents of OHSAS
18001: 2007
Answer:
Meaning of ISO 18001
standard:
OHSAS 18000 is an international
occupational health and safety management system specification. It comprises
two parts, 18001 and 18002 and embraces a number of other
Q3. Explain -
ISO/TS 16949. Explain ‘production part approval processes in detail.
ISO/TS 16949
Explanation of
“production part approval process”
Answer:
ISO/TS 16949: “ISO/TS 16949: 2009, in combination with ISO 9001: 2008, defines the
QMS requirements for the design
and development, production, and relevance, installation, and service of automotive-related products.”
ISO
ISO/TS 16949: 2009 is applicable
to those sites of the organisation where the manufacturing of
customer-specified parts (
Q4. Write short
notes on the following: 5, 5
(a) IT Service Management
(b) Information
Security Management
Answer:
(a) IT Service Management: Businesses in today’s
highly competitive world continue to face fundamental issues pertaining
to the value of, sustainability of, and satisfaction with IT.
While the IT sector
has seen tremendous growth in the past, and the growth potential in the future
is also promising, IT organisations
Q5 Process Area Threads in PCMM
·
Process
Area Threads in PCMM 10
Answer:
The four areas of concern that are
addressed by PAs linked across maturity levels in the PCMM are as follows:
1. Developing individual
capability
2. Building workgroups and
culture
3. Motivating and managing
performance
4. Shaping the workforce
Q6 Explain - Major Clauses of AS
9100C
·
Major
Clauses of AS 9100C
Answer:
Major Clauses of AS 9100C
The major clauses of AS 9100C are
as follows:
QMS: This clause describes the general
requirements along with documentation requirements, such as the quality manual,
procedures, work instructions, and records. It establishes the system, defines
the processes for
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