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DRIVE
fall
2016
PROGRAM
MBADS
(SEM 4/SEM 6)
MBAFLEX/
MBA (SEM 4)
PGDPMN
(SEM 2)
SUBJECT
CODE & NAME - PM 0017 –PROJECT QUALITY MANAGEMENT
BK ID -
B2013
CREDIT
AND MARKS - 4 CREDITS AND 60 MARKS
Q1 What
is Total Quality Management? Explain various terms used in quality management.
Discuss the benefits of traditional method and contemporary method of quality
assurance.
1.
Meaning of Total Quality Management (TQM)
2.
various terms used in quality management
3.
Benefits of traditional method and contemporary method of quality assurance.
Answer:
Total Quality Management (TQM): This quality
assurance theory emphasises on product quality. The definition of TQM is “it is
a management approach to long-term success by satisfying customers”. According
to this concept, all the members of an organisation contribute towards the
improvement of products, processes, and services, thereby improving their
working
Q2.
Explain the major project management standards and frameworks. 10
Answer:
Project Management Frameworks and
Standards: This
section covers some well-known project management standards and frameworks
that primarily deal with project management processes. The major project
management standards and frameworks are:
ISO 10006: ISO 10006 is a
standard published by the ISO for providing guidance on quality
management in projects. It is not meant to serve as a ‘project management
standard’, and deals only with the requirements of QMS in managing
projects. It focuses primarily on project management processes and
requires
Q3. What
are the benefits of quality metrics? Explain the 3 categories of quality
metrics. 10
Answer:
Quality Metrics: The
selection and adoption of standards and best practices do not automatically
translate into quality products. These standards provide a basis for a
project’s performance, but it is the metrics that measure the performance
against the standards. The metrics define the extent to which
Q4.
Discuss the major barriers to project quality improvement. 10
Answer:
Barriers in Improving Project Quality: The most obvious
barrier in improving project quality is resistance to change. Employees
prefer the status-quo because they are comfortable with the existing
methodologies and ways of doing business. Any change threatens them.
Those who are enjoying powerful positions in an organisation might fear
losing their privileges because of the change. Then, there are those
employees who fear that they would become obsolete after the change.
General uncertainty: Employees prefer the
status-quo and do not like the uncertainty associated with changes. They feel
uncertain about how these changes will affect them in general. They are
habituated to programmed
Q5. What
is SIPOC (Suppliers, Inputs, Process, Outputs, and Customers)? Which 3 factors
should you focus on developing SIPOC? Explain. 10
Answer:
SIPOC: The Suppliers, Inputs,
Process, Outputs, and Customers (SIPOC) process provides a template to
define a process in order to map, measure, and/or improve it. It is
represented in a five column tabular format. In the 1980s, SIPOC was used in
the TQM programmes of different organisations. Today, it is used as a
tool in the Measure phase of Six Sigma’s Define, Measure, Analyse,
Improve, and Control (DMAIC) methodology to identify the key elements of
an improvement process. To understand the concept of SIPOC, consider a
process of serving tea. Here, the suppliers provide various inputs
Q6.
Explain Statistical Process Control (SPC) along with SPC theory and tools?
Statistical Process Control (SPC)
SPC theory and tools
Answer:
Statistical
Process Control (SPC) is an important statistical quality control tool. Its
concept originated from the manufacturing industry, but is now applicable for
analysing, controlling, and improving any kind of repeatable process.
In
general, the project processes
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