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DRIVE fall 2016
PROGRAM Master of
Business Administration- MBA
SEMESTER Semester 4
SUBJECT CODE & NAME QM0026: QUALITY CONCEPTS, TASKS AND
DEVELOPMENT METHODS
1
Discuss the different steps of problem solving.
Diagram of steps
of problem solving
Different steps
of problem solving
Answer: Steps of problem solving
1.
Define the problem
Diagnose the
situation so that your focus is on the problem, not just its symptoms. Helpful
techniques at this stage include using flowcharts to identify the expected
steps of a process and cause-and-effect diagrams to
2
Explain the Concept of Measurement
Concept of
Measurement
Answer: In
today’s highly competitive market, traditional organizational management
methods cannot be considered appropriate strategies. Recent developments in
database management systems, Internet technology and office automation systems
encourage managers to
3
Discuss - Value Analysis and Quality Management
Value Analysis
and Quality Management
Answer: Lawrence
Miles conceived of Value Analysis (VA) in the 1945 based on the application of
function analysis to the component parts of a product. Component cost reduction
was an effective and popular way to improve "value" when direct labor
and material cost determined the success of a product. The value analysis
technique supported cost reduction activities by
Q.4: Discuss - Focus areas of Toyota
Production System
Focus areas of Toyota Production System
ANS:
Focus areas of Toyota Production System:
The TPS is majorly driven by the force
endorsing elimination of waste, aimed at perpetual improvement in quality,
cost, productivity, safety, and morale. This results in enhanced satisfaction
to customers, employees, and other stake holders. The TPS contains five major
focus areas, which
5
Explain - Supplier Rating
Supplier Rating
Diagram
Supplier Rating Explanation
Answer:
A supplier
rating system is an evaluation system of suppliers. It is based on quality,
delivery, and other added services. The objectives of a rating system are:
• To obtain
6
Discuss - EFQM Excellence Model
EFQM Excellence Model
Answer: The
EFQM Excellence Model is a non-prescriptive business excellence framework for
organizational management systems, promoted by EFQM (formerly known as the
European Foundation for Quality Management) and designed for helping
organizations in their drive towards being more competitive. The Model is
regularly reviewed and refined: the last update
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