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DRIVE
fall
2016
PROGRAM
Master
of Business Administration- MBA
SEMESTER
4
SUBJECT CODE
& NAME QM0023:
UNDERSTANDING ISO 9001:2008
Q1.
Describe the TQM and ISO 9000 family of standards, also explain the usage and
certification of ISO 9000 standards.
TQM
and ISO 9000 family of standards
Usage
& certification of ISO 9000 standards
Answer:
Quality
is something every company strives for and is often times very difficult to
achieve. Complications concerning efficiency and quality present themselves
everyday in business, whether an important document cannot be found or a
consumer finds a product not up to their expectations.
Q2.
Explain - Factual approach to decision making. What are the benefits and
application of mutually beneficial supplier relationships
Factual
approach to decision making
Benefits
and application of mutually beneficial supplier relationships
Answer:
Factual approach to decision making:
“Effective
decisions are based on the analysis of data and information.”
Let us
understand the factual approach to decision making with the help of an example.
The sales department of TQR
Q3.
What do you understand by control of documents and what are the main function
for which control of document is needed.
Explanation of
control of documents
Explanation of
main functions
Answer: Document
control is core to ISO 9001, and is common to all the other management
standards.
From
ISO 9001:2008:
“Documents
required by the quality management system shall be controlled.”
It
is one of the six procedures that you must document in ISO 9001:2008.
Q4.
What kind of work environment should you provide to your employees as per ISO
9001:2008?
Answer: ISO 9001 requirements simply don’t get as much attention as others. One
such example is found in clause 6.4, which
Q5. What are the requirements of sub-clause
7.5.3? Explain them
Requirements of Sub-clause 7.5.3
Answer:
ISO 9001-Clause 7.5.3: Identification
and traceability
ISO 9001 Requirement
Where appropriate, the organization shall identify
the product by suitable means throughout product realization.
The organization shall identify the product status
with respect to monitoring and measurement requirements throughout
Q.6: Write short notes on the
following:
(a) Self-Assessment
(b) QMS Checklists
ANS:
a. Self-Assessment:
System
assessment or self-assessment is a carefully considered evaluation that
consists of a comprehensive and systematic review resulting in an opinion or
judgment of the effectiveness and efficiency of
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