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Drive
fall
2016
Program
MBADS
(SEM 4/SEM 6)
MBAFLEX/
MBA (SEM 4)
PGDTQMN
(SEM 2)
Subject
code & name - QM0024 – Managing Quality in the Organisation
Book
ID - B1931
Credit
and Max. Marks - 4 credits; 60 marks
Q1.
What is meant by ‘organizing’? Explain the need for organizing. Discuss the
role of Top Management in Organizing for Quality Management. 10
Answer: Organising:
Every
organisation strives to meet its goals and objectives within stipulated time.
This is because if goals and objectives are not achieved on time, it may
incur business losses for the organisation. To accomplish its targets within
the given time, the organisation
Q2.
Define the term ‘Leadership’. Describe the major leadership theories. 10
Answer: Leadership:
In
your day-to-day life, there may be a few people who inspire you, direct your
actions, and guide you in every aspect of your life. These people are called
leaders. Without them, it may be difficult for you to take the right decisions
at the right time. Similarly, an organisation also needs such leaders to
take more effective decisions. In this section, let us study the concept
of
Q.3: Explain -
Decision Making Process in detail.
Decision Making
Process
ANS:
Decision Making Process:
Every
decision involves a certain amount of risk. For example, an organisation has
made a decision to expand its business by entering into a new market. The risks
involved in this decision can be
Qus:4
Explain Kotter’s Eight step Model of Change Management
·
Kotter’s
Eight step Model
Ans:
Kotter’s
Eight step Model:
These steps are
explained as follows:
1.
Establishing a sense of urgency: Kotter has suggested that it is important for an
organisation to develop
2.
Q5.
Define performance measurement. Explain why it is needed for an organization?
(Definition, Need for Performance Measurement) 10
Ans: Performance
Measurement: As
discussed earlier, performance measurement is one of the most crucial elements
of total quality initiatives of an organisation. It is primarily concerned
with managing the outcome and reducing or eliminating the overall
variation in products or processes. The main objective of performance
management is to make effective decisions regarding actions affecting
products,
Q6 Write short notes on:
a) Corporate Social Responsibility (CSR)
b) CSR Initiatives in India
Meaning and basic elements of CSR
CSR Initiatives in India
Answer;
Meaning
and basic elements of CSR:
CSR can be defined as a
voluntary approach that probes to integrate various ethical, social, and
environmental concerns in an organisation. In other words, it is concerned with
the relationship of an
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