qm0026 smu mba spring 2016 (jul/aug 2016 exam) Ivth sem assignment

Get fully solved assignment. Buy online from website

www.smuassignment.in

online store

or

plz drop a mail with your sub code

computeroperator4@gmail.com

we will revert you within 2-3 hour or immediate

Charges rs 125/subject and rs 700/semester only.

if urgent then call us on 08791490301, 08273413412

DRIVE SPRING 2016

PROGRAM Master of Business Administration- MBA

SEMESTER Semester 4

SUBJECT CODE & NAME QM0026: QUALITY CONCEPTS, TASKS AND

DEVELOPMENT METHODS

1 Discuss the different steps of problem solving.

Diagram of steps of problem solving

Different steps of problem solving

Answer: Steps of problem solving

1. Define the problem

Diagnose the situation so that your focus is on the problem, not just its symptoms. Helpful techniques at this stage include using flowcharts to identify the expected steps of a process and cause-and-effect diagrams to

2 Explain the Concept of Measurement

Concept of Measurement

Answer: In today’s highly competitive market, traditional organizational management methods cannot be considered appropriate strategies. Recent developments in database management systems, Internet technology and office automation systems encourage managers to apply these methods

3 Discuss - Value Analysis and Quality Management

Value Analysis and Quality Management

Answer: Lawrence Miles conceived of Value Analysis (VA) in the 1945 based on the application of function analysis to the component parts of a product. Component cost reduction was an effective and popular way to improve "value" when direct labor and material cost determined the success of a product. The value analysis technique supported cost reduction

4 Discuss - Customer Perception of Quality

Customer Perception of Quality

Answer: All that really counts is the customer perception of quality. This is dependent on 6 simple steps:

Offer Prompt Attention: Everyone wants prompt attention. The longer a caller has to hold, get passed between departments, wait for someone to find information or have to leave a voice mail

5 Explain - Supplier Rating

Supplier Rating Diagram

Supplier Rating Explanation

Answer:

6 Discuss - EFQM Excellence Model

EFQM Excellence Model

Answer: The EFQM Excellence Model is a non-prescriptive business excellence framework for organizational management systems, promoted by EFQM (formerly known as the European Foundation for Quality Management) and designed for helping organizations in their drive

Get fully solved assignment. Buy online from website

www.smuassignment.in

online store

or

plz drop a mail with your sub code

computeroperator4@gmail.com

we will revert you within 2-3 hour or immediate

Charges rs 125/subject and rs 700/semester only.

if urgent then call us on 08791490301, 08273413412

qm0025 smu mba spring 2016 (jul/aug 2016 exam) Ivth sem assignment

Get fully solved assignment. Buy online from website

www.smuassignment.in

online store

or

plz drop a mail with your sub code

computeroperator4@gmail.com

we will revert you within 2-3 hour or immediate

Charges rs 125/subject and rs 700/semester only.

if urgent then call us on 08791490301, 08273413412

Drive

SPRING 2016

Program

MBADS (SEM 4/SEM 6)

MBAFLEX/ MBA (SEM 4)

PGDTQMN (SEM 2)

Subject code & name - QM0025- Quality Standards and Models

Book ID - B1932

Credit and Max. Marks - 4 credits; 60 marks

Q1. What is meant by “Environmental management”? What are the key environmental issues faced by the world? 10

Answer: Environmental Management: The earth nurtures multiple forms of life and sustains various human activities. However, of late, due to a growth in population and excessive exploitation of natural resources, there is a great threat to the co-existence of diverse creatures and the sustainable development of human beings. This necessitates the adoption of environmental management. It involves the mobilisation of

Q2. How does ISO 18001 standard help the organisations? Describe the contents of OHSAS 18001: 2007. 10

Answer: Contents of OHSAS 18001:2007: Due to increased awareness, customers now demand for products of an organisation that is certified according to the OHSMS standard. In response to this customer demand, the OHSAS 18001 has been developed. The objective of OHSAS 18001 is to support and promote

Q4. Write short notes on the following: 5, 5

(a) IT Service Management

(b) Information Security Management

Answer: (a) IT Service Management: Businesses in today’s highly competitive world continue to face fundamental issues pertaining to the value of, sustainability of, and satisfaction with IT.

While the IT sector has seen tremendous growth in the past, and the growth potential in the future is also promising, IT organisations within businesses today are under increasing pressure to justify the value of IT and reduce IT

Q5 Process Area Threads in PCMM

·         Process Area Threads in PCMM 10

Answer:

The four areas of concern that are addressed by PAs linked across maturity levels in the PCMM are as follows:

1. Developing individual capability

2. Building workgroups and culture

3. Motivating and managing performance

4. Shaping

Q6 Explain - Major Clauses of AS 9100C

·         Major Clauses of AS 9100C

Answer:

Major Clauses of AS 9100C

The major clauses of AS 9100C are as follows:

QMS: This clause describes the general requirements along with documentation requirements, such as the quality manual, procedures, work instructions, and records. It establishes the system, defines the

Get fully solved assignment. Buy online from website

www.smuassignment.in

online store

or

plz drop a mail with your sub code

computeroperator4@gmail.com

we will revert you within 2-3 hour or immediate

Charges rs 125/subject and rs 700/semester only.

if urgent then call us on 08791490301, 08273413412

qm0024 smu mba spring 2016 (jul/aug 2016 exam) Ivth sem assignment

Get fully solved assignment. Buy online from website

www.smuassignment.in

online store

or

plz drop a mail with your sub code

computeroperator4@gmail.com

we will revert you within 2-3 hour or immediate

Charges rs 125/subject and rs 700/semester only.

if urgent then call us on 08791490301, 08273413412

Drive

SPRING 2016

Program

MBADS (SEM 4/SEM 6)

MBAFLEX/ MBA (SEM 4)

PGDTQMN (SEM 2)

Subject code & name - QM0024 – Managing Quality in the Organisation

Book ID - B1931

Credit and Max. Marks - 4 credits; 60 marks

Q1. What is meant by ‘organizing’? Explain the need for organizing. Discuss the role of Top Management in Organizing for Quality Management. 10

Answer: Organising:  Every organisation strives to meet its goals and objectives within stipulated time. This is because if goals and objectives are not achieved on time, it may incur business losses for the organisation. To accomplish its targets within the given time, the organisation needs to organise its various processes and resources. Therefore, the organisation should have an

Q2. Define the term ‘Leadership’. Describe the major leadership theories. 10

Answer: Leadership: In your day-to-day life, there may be a few people who inspire you, direct your actions, and guide you in every aspect of your life. These people are called leaders. Without them, it may be

Q3. Explain - Rewards and recognition programs are the important component of any TQM program. 10

Ans: Rewards and Recognition: Rewards and recognition programs are the important component of any TQM program. Rewards and recognition are considered as one of the most

useful motivational strategies followed by different organisations. In this section, let us study more about reward and recognition. Rewards motivate employees to improve their performance and contribute to organisational

Q4. Define performance measurement. Explain why it is needed for an organization? (Definition, Need for Performance Measurement) 10

Ans: Performance Measurement: As discussed earlier, performance measurement is one of the most crucial elements of total quality initiatives of an organisation. It is primarily concerned with managing the outcome and reducing or eliminating the overall variation in products or processes. The main objective of performance management is to make effective decisions regarding actions affecting products,

Qus:5 Explain Kotter’s Eight step Model of Change Management

·         Kotter’s Eight step Model

Ans:

Kotter’s Eight step Model:

These steps are explained as follows:

1.      Establishing a sense of urgency: Kotter has suggested that it is important for an organisation to develop urgency for change. For this, organisations should educate their employees about the

Q6 Write short notes on:

a) Corporate Social Responsibility (CSR)

b) CSR Initiatives in India

Meaning and basic elements of CSR

CSR Initiatives in India

Answer;

Meaning and basic elements of CSR:

CSR can be defined as a voluntary approach that probes to integrate various ethical, social, and environmental concerns in an organisation. In other words, it is concerned with the relationship of an organisation with its stakeholders, such as government, customers, and people of a society. According

Get fully solved assignment. Buy online from website

www.smuassignment.in

online store

or

plz drop a mail with your sub code

computeroperator4@gmail.com

we will revert you within 2-3 hour or immediate

Charges rs 125/subject and rs 700/semester only.

if urgent then call us on 08791490301, 08273413412

qm0023 smu mba spring 2016 (jul/aug 2016 exam) Ivth sem assignment

Get fully solved assignment. Buy online from website

www.smuassignment.in

online store

or

plz drop a mail with your sub code

computeroperator4@gmail.com

we will revert you within 2-3 hour or immediate

Charges rs 125/subject and rs 700/semester only.

if urgent then call us on 08791490301, 08273413412

DRIVE SPRING 2016

PROGRAM Master of Business Administration- MBA

SEMESTER 4

SUBJECT CODE & NAME QM0023: UNDERSTANDING ISO 9001:2008

Q1. Explain the usage and certification of ISO 9000 standards and also describe the TQM and ISO 9000 family of standards.

Explanation of usage & certification of ISO 9000 standards

Description of TQM and ISO 9000 family of standards

Answer: Quality is something every company strives for and is often times very difficult to achieve. Complications concerning efficiency and quality present themselves everyday in business, whether an important document cannot be found or a consumer finds a product not up to their expectations. How

Q2. Write a short note on mutually beneficial supplier relationships.

Mutually beneficial supplier relationships

Answer: One of the most important aspects of quality management within an organisation is developing and maintaining a mutually beneficial relationship with suppliers. This is one of the 8 principles set out by ISO standards, which aims to present organisations with guidelines to enhance quality within the organisation according to universal quality management standards. ISO defines the principle of mutually beneficial supplier relationships as follows:

“An organisation and its suppliers are interdependent, and a mutually beneficial relationship enhances the

Q3. What do you understand by control of documents and what are the main function for which control of document is needed.

Explanation of control of documents

Explanation of main functions

Answer: Document control is core to ISO 9001, and is common to all the other management standards.

From ISO 9001:2008:

“Documents required

Q4. What kind of work environment should you provide to your employees as per ISO 9001:2008?

Answer: ISO 9001 requirements simply don’t get as much attention as others. One such example is found in clause 6.4, which relates to work environments. It states: “The organization shall determine and manage the work environment needed to achieve conformity to product

Q5. What are the requirements of sub-clause 7.5.3? Explain them

Requirements of Sub-clause 7.5.3

Answer:  ISO 9001-Clause 7.5.3: Identification and traceability

ISO 9001 Requirement

Where appropriate, the organization shall identify the product by suitable means throughout product realization.

The

Q6. Write short notes on the following:

(a) Product Realization

(b) Monitoring and Measurement

Answer: (a) Product Realisation:  As per ISO 9001:2008, product realisation involves all activities that an organisation needs to perform for the development, manufacturing, and delivery of final products

Get fully solved assignment. Buy online from website

www.smuassignment.in

online store

or

plz drop a mail with your sub code

computeroperator4@gmail.com

we will revert you within 2-3 hour or immediate

Charges rs 125/subject and rs 700/semester only.

if urgent then call us on 08791490301, 08273413412

pm0018 smu mba spring 2016 (jul/aug 2016 exam) Ivth sem assignment

Get fully solved assignment. Buy online from website

www.smuassignment.in

online store

or

plz drop a mail with your sub code

computeroperator4@gmail.com

we will revert you within 2-3 hour or immediate

Charges rs 125/subject and rs 700/semester only.

if urgent then call us on 08791490301, 08273413412

DRIVE

SPRING 2016

PROGRAM

MBADS (SEM 4/SEM 6)

MBAFLEX/ MBA (SEM 4)

PGDPMN (SEM 2)

SUBJECT CODE & NAME - PM 0018 –CONTRACTS MANAGEMENT IN PROJECTS

BK ID - B2014

CREDIT AND MARKS - 4 CREDITS AND 60 MARKS

Q1. Explain essential elements of project contract. How a project contract is formed?

·         Essential elements of project contract

·         Formation of project contract

Answer:

Essential elements of project contract

We have studied that a contract is an agreement enforceable by law. To be enforceable by law, an

Q2. What is bidding? Describe the bidding process from the buyer’s perspective. (Define bidding and mention the purpose of bidding, Describe 6 steps of the bidding process from the buyer’s side.) 10

Answer: Bidding: Bidding can be defined as a process of setting a price that an individual is willing to pay for buying a product or service (as in an auction) or for selling a product or service (as in project tenders). It can also be defined as a process to determine the price of a product, and it is mostly prevalent in auctions, stock exchange and real estate. The purpose of bidding is to provide competition and thereby, reduce costs for an owner. The owner holds a meeting for all bidders to whom he/she has sent a request for proposal or a request for bid. These conferences, which may be discretionary or

Q3. Explain the structure of a contract. (List the elements of the contract structure, Explain the elements) 10

Answer: Contract Structure: There are several types of contracts in different industries. Contracts differ in their terms such as type of work, number of parties involved, degree of risk, price of the contract, etc. However, the structure of a contract is almost similar in most industries. Most contracts follow the same basic format. Generally, contracts begin with a Preamble and continue with recitals or introduction. Some contracts may not include the recitals or introduction units, for example, contracts with short time periods. All contracts have a main section, the body of the contract, which addresses the reason why

Q4. Explain Co-operative Benchmarking Process (COBAP). (Explain the 8 steps of the COBAP process) 10

Answer: Co-operative benchmarking –an approach to partnering: In the case of partnerships, benchmarking can help in improving the performance of organisations. The main motive for partnering is continuous improvement, which is not possible without benchmarking. The Co-operative Benchmarking Approach to Partnering (COBAP) involves partnering as a long term approach for

Q5. Explain process of procurement. Using the Internet search, list the procurement activities in the construction industry.

· process of procurement

 procurement activities in the construction industry

Answer:

Process of Procurement

The procurement process includes the activities of procuring goods or services, paying the bills, and closing the procurement contracts. The steps of the procurement process are shown in Fig

Q6. What are the different contract forms of PPP (Public Private Partnership). (Explain the 4 contract forms of PPP) 10

Answer: The 4 contract forms of PPP: The different contract forms of PPP are given below:

Management contracts: These contracts have a short-term tenure of around 2 to 5 years. In these contracts, the public sector retains the ownership of the contract and enters into an agreement with the private sector for managing a whole or a part of a public enterprise. The public sector uses the skills and

Get fully solved assignment. Buy online from website

www.smuassignment.in

online store

or

plz drop a mail with your sub code

computeroperator4@gmail.com

we will revert you within 2-3 hour or immediate

Charges rs 125/subject and rs 700/semester only.

if urgent then call us on 08791490301, 08273413412