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DRIVE
SPRING
2016
PROGRAM
Master
of Business Administration- MBA
SEMESTER
4
SUBJECT CODE
& NAME QM0023:
UNDERSTANDING ISO 9001:2008
Q1.
Explain the usage and certification of ISO 9000 standards and also describe the
TQM and ISO 9000 family of standards.
Explanation of
usage & certification of ISO 9000 standards
Description of
TQM and ISO 9000 family of standards
Answer:
Quality
is something every company strives for and is often times very difficult to
achieve. Complications concerning efficiency and quality present themselves
everyday in business, whether an important document cannot be found or a
consumer finds a product not up to their expectations. How
Q2.
Write a short note on mutually beneficial supplier relationships.
Mutually
beneficial supplier relationships
Answer: One of the most
important aspects of quality management within an organisation is developing
and maintaining a mutually beneficial relationship with suppliers. This is one
of the 8 principles set out by ISO standards, which aims to present organisations
with guidelines to enhance quality within the organisation according to
universal quality management standards. ISO defines the principle of mutually
beneficial supplier relationships as follows:
“An
organisation and its suppliers are interdependent, and a mutually beneficial
relationship enhances the
Q3.
What do you understand by control of documents and what are the main function
for which control of document is needed.
Explanation of
control of documents
Explanation of
main functions
Answer: Document
control is core to ISO 9001, and is common to all the other management
standards.
From
ISO 9001:2008:
“Documents
required
Q4.
What kind of work environment should you provide to your employees as per ISO
9001:2008?
Answer: ISO 9001 requirements simply don’t get as much attention as others. One
such example is found in clause 6.4, which relates to work environments. It
states: “The organization shall determine and manage the work environment
needed to achieve conformity to product
Q5. What are the requirements of sub-clause
7.5.3? Explain them
Requirements of Sub-clause 7.5.3
Answer:
ISO 9001-Clause 7.5.3: Identification
and traceability
ISO 9001 Requirement
Where appropriate, the organization shall identify
the product by suitable means throughout product realization.
The
Q6. Write short notes on the
following:
(a) Product Realization
(b) Monitoring and Measurement
Answer: (a)
Product Realisation: As per ISO
9001:2008, product realisation involves all activities that an organisation
needs to perform for the development, manufacturing, and delivery of
final products
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