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SPRING 2016
Program
MBADS (SEM 4/SEM 6)
MBAFLEX/ MBA (SEM
4)
PGDTQMN (SEM 2)
Subject code &
name - QM0025- Quality Standards and Models
Book ID - B1932
Credit and Max.
Marks - 4 credits; 60 marks
Q1. What is meant
by “Environmental management”? What are the key environmental issues faced by
the world? 10
Answer:
Environmental Management: The earth nurtures multiple forms
of life and sustains various human activities. However, of late, due to
a growth in population and excessive exploitation of natural resources,
there is a great threat to the co-existence of diverse creatures and the
sustainable development of human beings. This necessitates the adoption
of environmental management. It involves the mobilisation of
Q2. How does ISO
18001 standard help the organisations? Describe the contents of OHSAS 18001:
2007. 10
Answer:
Contents of OHSAS 18001:2007: Due to increased awareness,
customers now demand for products of an organisation that is certified
according to the OHSMS standard. In response to this customer demand,
the OHSAS 18001 has been developed. The objective of OHSAS 18001 is to
support and promote
Q4. Write short
notes on the following: 5, 5
(a) IT Service
Management
(b) Information
Security Management
Answer:
(a) IT Service Management: Businesses in today’s
highly competitive world continue to face fundamental issues pertaining
to the value of, sustainability of, and satisfaction with IT.
While the IT sector
has seen tremendous growth in the past, and the growth potential in the future
is also promising, IT organisations within businesses today are under
increasing pressure to justify the value of IT and reduce IT
Q5 Process Area Threads in PCMM
·
Process
Area Threads in PCMM 10
Answer:
The four areas of concern that are
addressed by PAs linked across maturity levels in the PCMM are as follows:
1. Developing individual
capability
2. Building workgroups and
culture
3. Motivating and managing
performance
4. Shaping
Q6 Explain - Major Clauses of AS
9100C
·
Major
Clauses of AS 9100C
Answer:
Major Clauses of AS 9100C
The major clauses of AS 9100C are
as follows:
QMS: This clause describes the general
requirements along with documentation requirements, such as the quality manual,
procedures, work instructions, and records. It establishes the system, defines
the
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