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DRIVE
SPRING: 2016
PROGRAM:
Bachelor of Business Administration- BBA
SEMESTER: 5
SUBJECT
CODE & NAME: BBR 501-Store Operations and Job Knowledge
BK
ID: B 1802
CREDIT & MARKS: 4 Credits, 60
marks
Q.1:
Elaborate the checklists that are required for opening and closing store.
Opening
checklist
Closing checklist
ANS:
Opening
checklist:It includes the following components:
·
Turning off the alarm
·
Preparing the cash register
·
Verifying Internet and system
connections
Q.2:
Explain the two types of stock check
Perpetual
stock check
Annual stock check
ANS:
Perpetual stock check:According to the
Institute of Cost and Management Accountants of England and Wales, perpetual
stock is defined as "A system of records maintained by the controlling
department, which reflects the physical movement of stocks and their current
balances." Perpetual stock check can be done at any point of time by
continuous stocktaking programs. In this system, information is kept at about
each receipt, issues and the existing balance of stock. Bata
Q.3:
Explain the concept of Distribution Centre and enumerate the duties of
Distribution Centre Head in detail.
Concept
Duties of Centre head
ANS:
Concept: A distribution centre is a specialised
facility or unit that stores final products (or sometimes near final products)
to be re-distributed to distributors, wholesalers, retailers and end consumers.
It is also known as a warehouse (For e.g., Food Corporation of India
warehouses), fulfilment centre, crossdock facility or bulk break centre. There
are public distribution centres or warehouses that are privately owned but the
utilities are shared by one or more distributors. This is
Q.4:
Discuss the grooming standards for store employees
Explanation of the
concepts
ANS:
Explanation of the
concepts: Staff grooming enhances the overall
shopping experience of consumers. Here, you should keep in mind that grooming
not only includes the presentable features of the store staff but also
indicates their etiquettes of dealing with consumers with an appropriate body
Q.5:
What are the major KRAs of a store head and Sales member?
Store
head
Sales
member
ANS:
Store
head: A store head is a person who is finally
responsible for everyday operations and management of a retail store. All staff
members working in a store report to the store head. The major KRAs of a store
head are usually divided under five heads, which are:
1.
Strategic
Q.6:
How do stores handle the problem of counterfeit currencies at front-end and
back-end cash counters?
Front-end
cash counters
Back-end cash counters
ANS:
Front-end
cash counters:
It should include the following
aspects:
§
The
cashier should pay proper attention while counting the cash handed by the
customer.
§
If
the cashier has any doubt related to notes and considers them as counterfeit,
he/she should
Get fully solved assignment. Buy online from website
online store
or
plz drop a mail with your sub code
we will revert you within 2-3 hour or immediate
Charges rs
125/subject and rs 700/semester only.
if urgent then call us on 08791490301, 08273413412
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