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DRIVE
SPRING
2016
PROGRAM
MBADS
(SEM 4/SEM 6)
MBAFLEX/
MBA (SEM 4)
PGDPMN
(SEM 2)
SUBJECT
CODE & NAME - PM 0017 –PROJECT QUALITY MANAGEMENT
BK ID -
B2013
CREDIT
AND MARKS - 4 CREDITS AND 60 MARKS
Q1. Explain various terms used in quality
management? In a group of about 3 to 5 people, discuss the benefits of
traditional method and contemporary method of quality assurance. List the
benefits on a flipchart or the whiteboard. Which benefit do you think is the
most beneficial and why?
·
Total Quality Management (TQM)
·
Continuous Improvement/Kaizen
·
Just-In-Time (JIT)
·
In a group of about 3 to 5 people, discuss the
benefits of traditional method and contemporary method of quality assurance.
List the benefits on a flipchart or the whiteboard. Which benefit do you think
is the most beneficial and why?
Answer:
Total Quality Management (TQM): This quality
assurance theory emphasises on product quality. The definition of TQM is “it is
a management approach to long-term success by satisfying
Q2.
Explain the major project management standards and frameworks. 10
Answer:
Project Management Frameworks and
Standards: This
section covers some well-known project management standards and frameworks
that primarily deal with project management processes. The major project
management standards and frameworks are:
ISO 10006: ISO 10006 is a
standard published by the ISO for providing guidance on quality
management in
Q3. What
are the benefits of quality metrics? Explain the 3 categories of quality
metrics. 10
Answer:
Quality Metrics: The selection
and adoption of standards and best practices do not automatically
translate into quality products. These standards provide a basis for a
project’s performance, but it is the metrics that measure the performance
against the standards. The metrics define the extent to which the
standards should be applied. They link together the requirements, specifications,
and
Q4.
Discuss the major barriers to project quality improvement. 10
Answer:
Barriers in Improving Project Quality: The most obvious barrier
in improving project quality is resistance to change. Employees prefer
the status-quo because they are comfortable with the existing
methodologies and ways of doing business. Any change threatens them.
Those who are enjoying powerful positions in an organisation might fear
losing their privileges because of the change. Then, there are those
employees who fear that they would become obsolete after the change.
General uncertainty: Employees prefer the
status-quo and do not like the uncertainty associated with changes. They feel
Q5. What
is SIPOC (Suppliers, Inputs, Process, Outputs, and Customers)? Which 3 factors
should you focus on developing SIPOC? Explain. 10
Answer:
SIPOC: The Suppliers, Inputs,
Process, Outputs, and Customers (SIPOC) process provides a template to
define a process in order to map, measure, and/or improve it. It is
represented in a five column tabular format. In the 1980s, SIPOC was used in
the TQM programmes of different organisations.
Q6.
Explain Statistical Process Control (SPC) along with SPC theory and tools?
Statistical Process Control (SPC)
SPC theory and tools
Answer:
Statistical
Process Control (SPC) is an important statistical quality control tool. Its
concept originated from the manufacturing industry, but is now applicable for
analysing, controlling, and improving any kind of repeatable process.
In
general, the project processes might not be amenable to SPC techniques because,
by definition, the projects are of temporary nature with a fixed start and end
dates, and result in a single project outcome.
Get fully solved assignment. Buy online from website
online store
or
plz drop a mail with your sub code
we will revert you within 2-3 hour or immediate
Charges rs 125/subject and rs 700/semester only.
if urgent then call us on 08791490301, 08273413412
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