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DRIVE: SPRING 2016
PROGRAM:
Bachelor of Business Administration- BBA
SEMESTER:
3
SUBJECT
CODE & NAME: BBA303: QUALITY MANAGEMENT
BK
ID: B1597
CREDITS:
4
MARKS:
60
Q.1: Discuss Deming’s 14 points for
management.
Deming’s 14 points (10 Marks)
Ans:
Deming’s 14 points:
Another
of Deming’s notable contribution was the 14-point methodology. The methodology
lists 14 points or principles for establishing quality control within any
organization.
- Constancy
of purpose: Deming
emphasised commitment to quality. All organisations must be consistent in
their quest to constantly
Q.2: How is the McKinsey 7S model used
for carrying out strategic planning and implementation?
McKinsey 7S model – Diagram (4 Marks)
Explanation (6 Marks)
Ans:
McKinsey 7S
model – Diagram: The
McKinsey 7S model is a widely discussed framework for viewing the
interrelationship of strategy formulation and implementation. The 7S-model was
born at a meeting of four authors - Richard Pascale, Anthony Athos, Tom Peters,
and Robert Waterman in 1981. It was taken up as a basic tool by the global
management consultancy company McKinsey. Since then it is known as the McKinsey
7S model. The model helps
Q.3: What is
cost of quality? Why is it important to measure? List common costs of poor
quality.
Cost of quality
(2 Marks)
Why is it
important to measure? (4 Marks)
List common
costs of poor quality. (4 Marks)
Ans:
Cost of quality:
Traditionally,
cost of quality is defined as the expenditure incurred by the producer to
achieve a particular level of quality. It has been modified, and today it is
defined as the expenditure incurred by the producer, user, and community to
Q.5: What is meant by Quality Audit?
What is its purpose?
Quality Audit (2 Marks)
Purpose (8 Marks)
Ans:
Quality Audit:
Audits
refer to systematic investigation of procedures or operations. Audits are
generally performed to ensure compliance to confirmed standards, proper
implementation of processes as specified in the organizational requirements. It
is a process that involves examination, inspection, documentation or recording
and final review of the findin
Q.5: Write short notes on:
a) Recognition and rewards (5 Marks)
b) Suggestion systems (5 Marks)
Ans:
Recognition and rewards:
Recognition
and Rewards are two effective tools in the hands of managers to motivate
employees and encouraging them to maintain and improve their performance in an
organisation. Recognition refers to the acknowledgement by the management for
the achievements and positive contributions made by the employee or the team
that
Q.6: Discuss
about IMC Ramakrishna Bajaj National Quality Award.
IMC Ramakrishna
Bajaj National Quality Award (10 Marks)
Ans:
IMC Ramakrishna
Bajaj National Quality Award:
The
IMC Ramakrishna Bajaj National Quality Awards was instituted in 1996. It was
named after Mr. Ramakrishna Bajaj who was a freedom fighter, social worker,
philanthropist and a highly successful business industrialist. He established
various social welfare foundations and other institutes aimed at promoting
social welfare. The IMC
Get fully solved assignment. Buy online from website
online store
or
plz drop a mail with your sub code
we will revert you within 2-3 hour or immediate
Charges rs
125/subject and rs 700/semester only.
if urgent then call us on 08791490301, 08273413412
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