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DRIVE SPRING 2016
PROGRAM MBA
SEMESTER IV
SUBJECT CODE & NAME OM 0016 – QUALITY MANAGEMENT
1
What do you mean by Dimensions of quality? Explain all key dimensions of
quality proposed by David Garvin.
Meaning of
Dimensions of quality
Key dimensions
of quality proposed by David Garvin
Answer: Dimensions
of quality
Dimensions
are the extent to which a product is able to satisfy customers in terms of
quality attributes. The totality of a product or a service is best reflected by
the various quality dimensions of the
2
Write short notes on the following
a.
ISO 9001:2008
b.
Optimal maintenance costs
c.
Knowledge management strategy
d.
Kanban
Answer: a) ISO 9001:2008 is developed with the aim of establishing the requirements of quality management systems. Any type of organisation, whether big or small, can use it irrespective of the industry it belongs to. This standard basically designs the requirements for quality
3
Explain various phases for the development of Process-Oriented QMS (Quality
Management System).
Defining key qualifications
and Critical Success Factors (CSFs)
Identifying the
requirements of the process
Defining the
criteria for individual processes
Creating value
addition
Answer: A Quality
Management System (QMS) encompasses a whole set of activities, which need to be
coordinated and controlled for producing the desired quality in a company. QMS
helps organisations to adopt a proactive approach for assuring quality through
a value chain to minimise defects
4
Explain the concept of Change in terms of quality. Also describe Lewin’s
Three-Stage Process of Change.
Concept of
change in terms of quality
Three-Stage
Process of Change
Answer: Nowadays, the
term “change” is used so often that its meaning has become confusing and
unclear. Anything that seems different or new to the senses is considered as a
change. General meaning of a change would be any significant alteration in some
situation from its current state to a new and different state. This shift or change
in the present situation can include minor
5
What do you mean by Quality Control? Explain the Process of Quality Control.
Quality Control
Process of
Quality Control
Answer: According to Alford and Beaty, “Quality control is the mechanism by which products are made to measure up to the specifications determined from the customer’s demand and transformed into engineering and manufacturing requirements. It is concerned with making things right than discovering and rejecting those made wrong.”
According
to Bethel, Atwater and Stackman,
“Quality control refers to the systematic control
6
Briefly explain following Characteristics of Product Development.
a.
Quality of the product
b.
Cost of the product
c.
Development time
d.
Development cost
Answer: A product can
be defined as a good or service created for satisfying the needs and desires of
customers. Therefore, the development of a product is dependent on crucial
factors such as costs, understanding of customers’ needs and market
environment. The management should consider these factors before developing a
product.
According
to Peter F.
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