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SPRING
2016
Program
MBADS
(SEM 4/SEM 6)
MBAFLEX/
MBA (SEM 4)
PGDTQMN
(SEM 2)
Subject
code & name - QM0024 – Managing Quality in the Organisation
Book
ID - B1931
Credit
and Max. Marks - 4 credits; 60 marks
Q1.
What is meant by ‘organizing’? Explain the need for organizing. Discuss the
role of Top Management in Organizing for Quality Management. 10
Answer: Organising:
Every
organisation strives to meet its goals and objectives within stipulated time.
This is because if goals and objectives are not achieved on time, it may
incur business losses for the organisation. To accomplish its targets within
the given time, the organisation needs to organise its various processes and
resources. Therefore, the organisation should have an
Q2.
Define the term ‘Leadership’. Describe the major leadership theories. 10
Answer: Leadership:
In
your day-to-day life, there may be a few people who inspire you, direct your
actions, and guide you in every aspect of your life. These people are called
leaders. Without them, it may be
Q3.
Explain - Rewards and recognition programs are the important component of any
TQM program. 10
Ans: Rewards
and Recognition: Rewards and recognition programs are the important
component of any TQM program. Rewards and recognition are considered as
one of the most
useful
motivational strategies followed by different organisations. In this section,
let us study more about reward and recognition. Rewards motivate employees to
improve their performance and contribute to organisational
Q4.
Define performance measurement. Explain why it is needed for an organization?
(Definition, Need for Performance Measurement) 10
Ans: Performance
Measurement: As
discussed earlier, performance measurement is one of the most crucial elements
of total quality initiatives of an organisation. It is primarily concerned
with managing the outcome and reducing or eliminating the overall
variation in products or processes. The main objective of performance
management is to make effective decisions regarding actions affecting
products,
Qus:5
Explain Kotter’s Eight step Model of Change Management
·
Kotter’s
Eight step Model
Ans:
Kotter’s
Eight step Model:
These steps are
explained as follows:
1.
Establishing a sense of urgency: Kotter has suggested that it is important for an
organisation to develop urgency for change. For this, organisations should
educate their employees about the
Q6 Write short notes on:
a) Corporate Social Responsibility (CSR)
b) CSR Initiatives in India
Meaning and basic elements of CSR
CSR Initiatives in India
Answer;
Meaning
and basic elements of CSR:
CSR can be defined as a
voluntary approach that probes to integrate various ethical, social, and
environmental concerns in an organisation. In other words, it is concerned with
the relationship of an organisation with its stakeholders, such as government,
customers, and people of a society. According
Get fully solved assignment. Buy online from website
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