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DRIVE
- SPRING 2016
PROGRAM-
MBA (Sem 4), MBADS (Sem 4 / Sem 6), PGDHSMN (Sem 2)
SUBJECT
CODE & NAME- MH0059 – Quality Management in Healthcare Services
BOOK
ID- B1323
CREDIT
& MARKS-4 Credits, 60 marks
Q1.
Discuss the dimensions of quality management in healthcare. 10
Answer:
Dimensions of Quality Management in Healthcare: Healthcare
quality has several dimensions like reporting, documentation, quantity
of or access to care, patient satisfaction, reputation, clinical processes,
utilisation, review and medical necessity determinations. By observing
the quality of care laws and metrics, and how they relate to these eight
dimensions of quality, healthcare professionals can plan to achieve and
retain a high-
Q2.
Explain the tools used for quality improvement in healthcare services. 10
Answer:
Tools for quality improvement: The
preparatory phases of quality improvement involve several steps using a
number of different tools. Eight quality tools are available to help organisations
to better identify and improve their processes. The essential tools for
the discovery process are:
·
Check Sheet
Q3.
Describe the various phases in implementation of Six Sigma. 10
Answer:
The Six Sigma Concept: Quality
control engineers have used a number of statistical tools to analyse processes.
Six Sigma is a name derived from concepts associated with a standard
bell-shaped curve. Almost anything varies, if you measure with enough
precision. Statisticians describe patterns of variations with a
bell-shaped or Gaussian curve. If the items being measured vary in a
continuous manner, one finds that variation
Q.4: Explain the steps
followed in implementation of QMS in healthcare organization.
Explanation of
steps followed in implementation of QMS in healthcare organization
ANS:
Explanation
of steps followed in implementation of QMS in healthcare organization:
A Quality Management System (QMS)
can be expressed as an organisational structure: procedures, processes and
resources
Q.5: Define total
quality management. Discuss the importance of TQM in healthcare.
Definition of
total quality management
Explanation of
importance of TQM in healthcare
ANS:
Definition
of total quality management:
TQM is a management philosophy
that focuses on customer satisfaction and organisation objectives for long-term
success of a
Q.6:
Explain team processes in healthcare.
Definition
of team processes in healthcare
Explanation
of various factors of team process
Explanation
of team process techniques
ANS:
Definition
of team processes in healthcare:
Team processes in healthcare
refer to the aspects of a team dealing with leadership, communication, decision
making, and member and team learning. Each of these factors has an important
effect on the effective working of
Get fully solved assignment. Buy online from website
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